Cisco marks4sure digital Transformation Specialist 820-605 Book by Judah q37 vce pdf

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Exam Name:	Cisco Customer Success Manager (CSM)
Exam Code:	820-605 Dumps
Vendor:	Cisco	Certification:	Digital Transformation Specialist
Questions:	149 Q&A's	Shared By:	judah

Question 16

What are two expectations of the Quarterly Success Review? (Choose two.)

Options:

Consider upgrades to support existing solutions.

Track key performance indicators or milestones.

Offer additional license purchases.

Align with customer’s critical business objectives.

Negotiate the level of discount in a solution expansion.

Discussion

Question 17

You notice a decline over time in your customer’s usage of your product. Which action do you consider?

Options:

Tell the customer a new solution will soon be available

Carefully tell the customer to get more people to use your product

Re-assess the customer’s business process and outline the capability of the solution

Show the customer a comparison of the solution versus the competition

Discussion

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Question 18

From a Customer Success perspective, which reason to monitor your customer’s health is the most important?

Options:

It provides the opportunity to address any changes in the customer’s experience or actions around the solution

It allows the customer to identify unused licenses so they can be addressed via a service improvement plan

Understanding your customer’s health directly enables renewals

It gives the customer valuable insight so they can automatically renew critical on time

Discussion

Question 19

Which stakeholder works directly with the customer executives to ensure that their business outcomes are aligned with and achieved using purchased solutions?

Options:

Renewals Manager

Product Sales Specialist

Account Manager

Customer Success Manager

Discussion

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cisco.dumpspedia.pearson 820-605 new attempt.by cordelia.q99.vce.pdf

2024-04-11