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Cisco Updated 820-605 Exam Questions and Answers by audrey

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Cisco 820-605 Exam Overview :

Exam Name: Cisco Customer Success Manager
Exam Code: 820-605 Dumps
Vendor: Cisco Certification: Digital Transformation Specialist
Questions: 169 Q&A's Shared By: audrey
Question 44

The Customer Success Manager is preparing for a review meeting. The customer has asked for a balance between subjective and objective metrics. Drag and drop the inputs from the left onto the correct subjective and objective categories on the right.

Questions 44

Options:

Discussion
Question 45

Which Customer Success activity is critical from the supplier perspective?

Options:

A.

identifying opportunities for sales expansion

B.

driving full adoption of the company’s technology across all supported solutions

C.

ensuring the customer has a success plan and is achieving each milestone in a timely manner

D.

listening carefully to the customer’s feedback and taking actions so the company’s solutions can be improved

Discussion
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Question 46

Which two activities support Customer Success planning? (Choose two.)

Options:

A.

service ticket tracking

B.

adoption barrier identification

C.

quality control

D.

service delivery program management

E.

KPI tracking

Discussion
Question 47

A customer has finalized all of their solution planning and will be deploying it over the next two weeks. As the customer Success Manager, what is the next logical step to focus on for the customer’s lifecycle journey?

Options:

A.

Quarterly Success Review build and delivery

B.

service introduction to confirm that they know how to submit service issues at the go live

C.

initial user group identified and their use cases confirmed

D.

customer’s stakeholders and their business outcomes

E.

additional features that will align with the business outcomes

Discussion
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