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Cisco Updated 820-605 Exam Questions and Answers by marco

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Cisco 820-605 Exam Overview :

Exam Name: Cisco Customer Success Manager
Exam Code: 820-605 Dumps
Vendor: Cisco Certification: Digital Transformation Specialist
Questions: 157 Q&A's Shared By: marco
Question 24

A customer does not feel they have received value from a software solution, and the 3-year contract is expiring in 60 days. The customer is hesitant to continue spending money and is considering other alternatives. Which stakeholder is responsible for ensuring that the customer realizes value from solutions coming up for renewal?

Options:

A.

Product Sales Specialist

B.

Renewals Manager

C.

Account Manager

D.

Customer Success Manager

Discussion
Question 25

Which action should betaken when new company leadership is forcing a competitor’s solution?

Options:

A.

Recheck the value realized by the current solution.

B.

Demonstrate how the current solution is a lower-cost solution than competitors.

C.

Hold an executive briefing to evaluate risks of the proposed solution.

D.

Tell the new leadership about the long-standing relationship between two companies.

Discussion
Teddie
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Angus Jul 17, 2025
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Question 26

The customer wants to improve operational expenditure and reduce the C02 footprint of the organization. Which two business outcomes are critical to the company’s success? (Choose two.)

Options:

A.

sustainability

B.

credibility

C.

time to market

D.

business growth

E.

cost efficiency

Discussion
Question 27

On which two objectives should communication with customer executives focus? (Choose two.)

Options:

A.

return on investment

B.

product improvement

C.

new sales

D.

user training

E.

time to value

Discussion
Page: 6 / 11

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