Cisco pass4future digital Transformation Specialist 820-605 New Questions by Olaf q74 vce pdf

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Exam Name:	Cisco Customer Success Manager
Exam Code:	820-605 Dumps
Vendor:	Cisco	Certification:	Digital Transformation Specialist
Questions:	169 Q&A's	Shared By:	olaf

Question 40

A customer has six technical support cases open that are related to user connectivity that have negatively impacted the customer health scores for

product quality and customer sentiment. After the Customer Success Manager assesses the business impact, which action creates a mitigation plan?

Options:

Offer the customer a discount because of their problems.

Request a meeting with customer executives.

Establish a timeline of when a solution must be in place.

Ensure the escalation to technical specialists.

Discussion

Question 41

What is the first step a Customer Success Manager should take to identify why the solution was purchased?

Options:

Engage with the customer.

Review the bill of materials.

Collaborate with the sales team.

Evaluate the Customer Success Plan.

Discussion

Question 42

Why should a customer’s success be documented?

Options:

to establish KPIs that measure success

to document roles and responsibilities for project management

to provide awareness of the value achieved by the solution

to provide expansion opportunities for the sales team

Discussion

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Question 43

Which topics must be covered during a Quarterly Success Review to ensure that outcomes are achieved?

Options:

the success plan, the agreed priorities, and the planned outcomes

technical support cases in flight and support options

stakeholder mapping and planned training sessions

upcoming contract renewal and expansion opportunities