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Cisco Updated 820-605 Exam Questions and Answers by cyrus

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Cisco 820-605 Exam Overview :

Exam Name: Cisco Customer Success Manager
Exam Code: 820-605 Dumps
Vendor: Cisco Certification: Digital Transformation Specialist
Questions: 157 Q&A's Shared By: cyrus
Question 20

What is the best reason for documenting your customer’s success?

Options:

A.

To provide awareness of the value achieved by the customer’s purchased solution

B.

To establish KPI’s that measure the success of your company’s business

C.

To document roles and responsibilities for your project management

D.

To provide expansion opportunities for your sales team

Discussion
Question 21

While talking to employees of a customer's front-line operations, a Customer Success Manager learns that the team is evaluating a competitive solution for an existing solution they own but use minimally. What is the nextstep the Customer Success Manager should take after this conversation?

Options:

A.

Host a discovery session with stakeholders to identify challenges and desired outcomes.

B.

Invites the stakeholders to attend technical training on different product use cases.

C.

Educate the operations team on the features and capabilities of the existing solution.

D.

Ensure the customer's procurement team is aware of the existing solution and its usage history.

Discussion
Question 22

A customer recently reached the Use Stage for Network Provisioning and Operations in the Data Center Network solution domain. Which action should be recommended?

Options:

A.

Overview the security of the purchased solution and policy best practices.

B.

Learn the solution concepts.

C.

Become familiar with the fundamentals of the purchased solution.

D.

Understand the architecture of the purchased solution.

Discussion
Question 23

In which stage does the Customer Success Manager initially validate stakeholders?

Options:

A.

onboarding

B.

deployment

C.

utilization

D.

purchase

Discussion
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