Cisco dumpscollection vce 820-605 Questions Latest by Morgan q37 vce pdf

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Exam Name:	Cisco Customer Success Manager
Exam Code:	820-605 Dumps
Vendor:	Cisco	Certification:	Digital Transformation Specialist
Questions:	169 Q&A's	Shared By:	morgan

Question 36

The customer plans to relocate to a new building in the existing area to reduce cost. The company wants to retain talent through this transition. Which two business outcomes are critical to the company’s success? (Choose two.)

Options:

risk management

employee satisfaction

cost efficiency

credibility

sustainability

Discussion

Question 37

Who does a Customer Success Manager work with to overcome a technical solution adoption barrier encountered by a customer?

Options:

Customer Success Specialist

Technical Engineer

Sales Engineer

Solutions Product Manager

Discussion

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Question 38

Which scenario is a business adoption barrier?

Options:

The customer lacks technical expertise.

The customer is unaware of the features of the solution.

The customer cannot measure value achieved.

The customer has issues with configuration and compatibility.

Discussion

Question 39

A client deployed a new collaboration solution six months ago. Utilization telemetry indicates only 60% of activated users are engaging with the solution. Which two actions should the Customer Success Manager recommend to the client? (Choose two.)

Options:

Have marketing write a blog post about the new solution.

Encourage the customer to purchase updated endpoints.

Block all alternative chat and video collaboration systems.

Conduct a survey to determine which collaboration solutions users are using.

Advertise additional user training sessions throughout the organization.