Cisco dumpscollection vce 820-605 Questions Latest by Morgan q37 vce pdf

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Exam Name:	Cisco Customer Success Manager
Exam Code:	820-605 Dumps
Vendor:	Cisco	Certification:	Digital Transformation Specialist
Questions:	157 Q&A's	Shared By:	morgan

Question 36

A customer's call center unexpectedly moved from in-person to remote operations and discovered that agents could no longer record their calls. The customer escalates this problem to their Customer Success Manager and requests a resolution. The Customer Success Manager recognizes that the customer is using collaboration products with outdated software. What is the first step of the mitigation plan?

Options:

Evaluate the availability of resources to work on the problem.

Engage a specialist to identify a technical solution or workaround.

Conduct an assessment of the business impact of the problem.

Establish a timeline of when a solution must be in place.

Discussion

Question 37

Which definition of a use case is true?

Options:

comparison of the marketing description of what a product does to the customer’s experience

list of actions or event steps that a customer uses

list of actions or event steps that typically defines the interactions between a role and a system to achieve a goal

list of instructions that customer uses for their software

Discussion

Question 38

The executive team decided to purchase 500 licenses to reduce costs and replace the existing solution, which has been in place for the last 10 years. The end-users were not consulted. Three months into the project, reports show the consumption analytics indicate a high usage of the old system and only 75 licenses active in the new software. Which two adoption barriers must be investigated? (Choose two.)

Options:

business misalignment

purchase policy process

lack of communication

lack of common features

limited telemetry

Discussion

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Question 39

What is the purpose of capturing moments of success with a customer?

Options:

recognizing the value of the engagement