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Cisco Updated 820-605 Exam Questions and Answers by karson

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Cisco 820-605 Exam Overview :

Exam Name: Cisco Customer Success Manager
Exam Code: 820-605 Dumps
Vendor: Cisco Certification: Digital Transformation Specialist
Questions: 169 Q&A's Shared By: karson
Question 48

Which metric is used to determine how much should be spent to acquire a customer?

Options:

A.

ACV

B.

MRR

C.

LTV

D.

ATR

Discussion
Question 49

Which two Customer Success Manager activities from a Success Plan review demonstrate value for the customer? (Choose two.)

Options:

A.

Track volume of use cases contained in the plan.

B.

Communicate achievement of desired outcomes and associated KPIs.

C.

Move to a high-touch engagement model.

D.

Optimize adoption consumption of the solution.

E.

Provide detailed communication to stakeholders.

Discussion
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Question 50

The customer wants to increase the number of services in their portfolio and improve the time to launch these services. Which two business outcomes are appropriate? (Choose two.)

Options:

A.

cost efficiency

B.

employee satisfaction

C.

time to market

D.

business growth

E.

sustainability

Discussion
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