Cisco selftestengine new Release 820-605 Digital Transformation Specialist Questions by Evalyn q25 vce pdf

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Exam Name:	Cisco Customer Success Manager
Exam Code:	820-605 Dumps
Vendor:	Cisco	Certification:	Digital Transformation Specialist
Questions:	157 Q&A's	Shared By:	evalyn

Question 32

Which list of components of a Customer Success Quarterly Success Review is common?

Options:

results from prior quarter, product roadmap, proposed marketing new products, and confirm goals for the next quarter

results from prior quarter, agreed actions completed, benchmarking with the market, and confirm goals for next quarter

results from prior quarter, services delivered, issues and open services cases, and confirm goals for next quarter

results from prior quarter, cover roadmap and promote new products, and confirm goals for next quarter

Discussion

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Question 33

Refer to the exhibit.

Questions 33

Which initial action does a Customer Success Manager take?

Options:

Run analysis on all the license types used by the customer on all platforms

Share the report with the customer point of contact for license types B and D and determine causes

Provide trending information on license types B and D and share with all stakeholders

Inform the Sales Account Manager to position a new version of licenses types B and D with additional features

Discussion

Question 34

What is a key driver that is creating the need for customer success?

Options:

financial resources

subscription economy

advanced specializations

portfolio management

Discussion

Question 35

The customer has a new leadership team that expresses concern over the lack of adoption of a purchased solution. Which two activities must the Customer Success Manager initiate to mitigate this risk? (Choose two.)

Options:

Create a new Health Index dashboard with the Sales team.

Evaluate the customer’s expertise in managing the purchased solution.

Examine solution pricing with the Renewals Manager.

Schedule Quarterly Business Review with the new leadership team.

Review the original business case and reassess desired outcomes with the new leadership team.