Cisco dumpspedia pearson 820-605 New Attempt by Cordelia q99 vce pdf

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Exam Name:	Cisco Customer Success Manager (CSM)
Exam Code:	820-605 Dumps
Vendor:	Cisco	Certification:	Digital Transformation Specialist
Questions:	149 Q&A's	Shared By:	cordelia

Question 8

A customer does not feel they have received value from a software solution, and the 3-year contract is expiring in 60 days. The customer is hesitant to continue spending money and is considering other alternatives. Which stakeholder is responsible for ensuring that the customer realizes value from solutions coming up for renewal?

Options:

Product Sales Specialist

Renewals Manager

Account Manager

Customer Success Manager

Discussion

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Question 9

Which action should betaken when new company leadership is forcing a competitor’s solution?

Options:

Recheck the value realized by the current solution.

Demonstrate how the current solution is a lower-cost solution than competitors.

Hold an executive briefing to evaluate risks of the proposed solution.

Tell the new leadership about the long-standing relationship between two companies.

Discussion

Question 10

Which item should the Customer Success Manager focus on to enable the adoption of a software solution?

Options:

KPI that will be improved by the new product solution

current existing products that are being displaced by the solution

current configuration guide of the product solution

product use case that will achieve the desired outcome

Discussion

Question 11

The customer has a new leadership team that expresses concern over the lack of adoption of a purchased solution. Which two activities must the Customer Success Manager initiate to mitigate this risk? (Choose two.)

Options:

Review the original sales proposal with the sales team.

Evaluate the customer’s expertise in managing the purchased solution.

Offer discounts on new products to gain the interest of the new leadership.

Address and resolve all technical issues.

Review the original business case and reassess desired outcomes with the new leadership

Discussion

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