Cisco Updated 820-605 Exam Questions and Answers by cordelia

Expanding an endpoint security solution to cover additional assets like data center servers represents a use case expansion opportunity. This scenario indicates that the customer is extending the scope of their current solution to cover more of their infrastructure. References: Expansion opportunity identification techniques that look for scenarios where the application of a solution is broadened to new areas within the customer’s environment.

Using a combination of tailored surveys and IT tools-based metrics allows for a comprehensive assessment of the new IT solution’s impact. Surveys provide qualitative insights into user satisfaction, while metrics offer quantitative data on usage and performance.

To improve the health index of Company B, which has lower scores in Sentiment Score compared to its Health Index, the Customer Success Manager should focus on enhancing the customer’s experience and satisfaction with the product. Providing training and learning resources can help improve product knowledge and proficiency, which can positively impact the sentiment score. References: The Cisco Customer Success Manager’s role includes offering training and educational resources to improve customer satisfaction and product adoption, as indicated in the Cisco Customer Success Manager documentation.

Two common adoption barriers are a lack of resources and the loss of a project sponsor. Both can significantly impede the adoption process; lack of resources can prevent proper implementation and use, while the loss of a project sponsor can lead to a lack of support and momentum1.