Salesforce Updated Platform-App-Builder Exam Questions and Answers by kathleen

The correct answers are A. Create an object-specific action on Account and D. Create predefined values for most of the fields.

For this requirement, sales reps need to create a custom Feedback record related to an Account with minimal clicks on mobile. An object-specific quick action is the best solution because it runs in the context of a specific Account record and can create a related child record automatically. Salesforce Trailhead states that object-specific actions let users create records with automatic relationships to other records and provide a streamlined mobile and desktop experience.

Predefined field values reduce manual typing and save mobile users time. Salesforce mobile customization guidance explains that quick actions can include predefined fields, and Trailhead specifically shows predefined values being used to prepopulate fields on action layouts.

B. Create a feedback object as a parent of Account is incorrect because the Feedback record should be related to each Account, normally as a child record or lookup-related record. C. Create a global action on Account is incorrect because global actions create records without record context; Salesforce explains that global actions create records with no relationship to other records, while object-specific actions work in the context of a particular object.

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The correct answers are A. Change the Lead Duplicate Rule details to Bypass Sharing Rules and D. Change the Lead Duplicate actions to Block on Create.

Because Lead OWD is Private, users may not have access to existing duplicate Lead records. Salesforce duplicate rules can be configured to bypass sharing rules, allowing the duplicate rule to check possible duplicates regardless of ownership or user visibility. Salesforce Help specifically explains duplicate prevention can block users from creating duplicate records whether or not they have access to the existing record.

D is also required because detecting a duplicate is not enough. The duplicate rule action must be set to Block on Create to stop users from saving new duplicate Leads.

Why others are incorrect:

B is incorrect because Lead Assignment Rules assign leads; they do not prevent duplicate creation.

C may expose more Lead records, but changing OWD from Private to Public Read is not the best security-safe solution when duplicate rules can bypass sharing.

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The correct answer is D. Create both customer and dealer as accounts, add each rep as a contact on the corresponding account and create an account hierarchy.

Universal Containers needs to represent separate business entities because separate bills are sent to each customer and each dealer. In Salesforce, business accounts are used to represent companies or organizations, and contacts represent the people who work for those accounts. Salesforce account hierarchies are used to show relationships between related accounts through the Parent Account field.

So the best model is:

Customer = Account

Dealer = Account

Representative at each business = Contact on that Account

Customer/dealer relationship = Account Hierarchy

A is incorrect because Account Teams represent internal Salesforce users working on an account, not external dealer/customer representatives.

B and C are incorrect because they do not correctly represent separate billing entities as separate Accounts.

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The correct answer is A. AppExchange.

For a Salesforce Classic-to-Lightning Experience migration, the app builder should look for prebuilt apps, components, adoption tools, and consultant solutions on AppExchange. Salesforce now refers to this marketplace as AgentExchange in newer Trailhead content, but the exam op tion “AppExchange” is still the intended answer. Salesforce describes it as the marketplace for Salesforce solutions, including apps, agents, components, and more, and specifically notes that admins can look there instead of building everything from scratch.

Flow Builder is for automation, Lightning Object Creator is for creating objects from spreadsheets, and Import Wizard is for importing data. They are not marketplaces for prebuilt adoption or migration resources.

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