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Salesforce Updated Agentforce-Specialist Exam Questions and Answers by ari

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Salesforce Agentforce-Specialist Exam Overview :

Exam Name: Salesforce Certified Agentforce Specialist (AI-201) Spring 26 Update
Exam Code: Agentforce-Specialist Dumps
Vendor: Salesforce Certification: AI Specialist
Questions: 379 Q&A's Shared By: ari
Question 8

When a verified customer in a help center says, “I want to upgrade my service plan,” an AI agent needs to complete the following tasks:

Verify identity and entitlement.

Create a new quote.

Calculate a prorated upgrade amount.

Escalate to an Account Executive (AE) only if the reorder exceeds USD 25,000.

Which type of agent should an AgentForce Specialist build to support this use case?

Options:

A.

Service Agent to resolve the case end-to-end and create a new opportunity for the sales team

B.

Sales Agent to handle the upsell and large-deal escalation

C.

Employee Agent to orchestrate internal logistics and finance

Discussion
Question 9

Universal Containers (UC) wants to create a new Sales Email prompt template in Prompt Builder using the " Save As " function. However, UC notices that the new template produces different results compared to the standard Sales Email prompt due to missing hyperparameters.

What should UC do to ensure the new prompt template produces results comparable to the standard Sales Email prompts?

Options:

A.

Use Model Playground to create a model configuration with the specified parameters.

B.

Manually add the hyperparameters to the new template.

C.

Revert to using the standard template without modifications.

Discussion
Question 10

How does Secure Data Retrieval ensure that only authorized users can access necessary Salesforce data for dynamic grounding?

Options:

A.

Retrieves Salesforce data based on the ' Run As " users permissions.

B.

Retrieves Salesforce data based on the user’s permissions executing the prompt.

C.

Retrieves Salesforces data based on the Prompt template ' s object permissions.

Discussion
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Question 11

An Agentforce Specialist at Universal Containers previously recommended removing superseded mortgage policy documents ingested into Data 360 to prevent the agent retrieving outdated terms. Legal has now confirmed that all historical versions must remain in the system simultaneously, as each version remains contractually binding for customers who signed under it.

Which revised recommendation should the specialist make?

Options:

A.

Configure a custom retriever in AI Models, formerly Einstein Studio, with a dynamic filter on the policy version metadata field, populated at runtime from the customer’s Contract record in CRM, ensuring retrieval is deterministically scoped to the document version applicable to that customer’s agreement before similarity ranking is applied.

B.

Add the policy version identifier as a prepend field in the search index so every chunk is tagged with its applicable version at indexing time, enabling the large language model (LLM) to identify and select the correct version during response generation.

C.

Create a separate data stream for each policy version and configure the agent to query the appropriate unstructured data model object (UDMO) corresponding to the customer’s contract date, isolating each version’s vectors from the others.

Discussion
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