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Salesforce Updated Agentforce-Specialist Exam Questions and Answers by ettie

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Salesforce Agentforce-Specialist Exam Overview :

Exam Name: Salesforce Certified Agentforce Specialist (AI-201) Spring 26 Update
Exam Code: Agentforce-Specialist Dumps
Vendor: Salesforce Certification: AI Specialist
Questions: 379 Q&A's Shared By: ettie
Question 60

Choose 1 option.

An Agentforce Specialist is building a Flex prompt template.

Which best practice should the Agentforce Specialist follow when creating the Flex prompt template?

Options:

A.

Provide the large language model (LLM) with contextual information and give it a role such as a sales or support rep.

B.

Ground the large language model (LLM) with account data and create a custom field account summary to store the LLM-generated response.

C.

Ground the large language model (LLM) with a retriever and create a custom field to store the LLM-generated Response.

Discussion
Question 61

Choose 1 option.

How does Agentforce select the correct action to resolve a user ' s request?

Options:

A.

Each topic contains a list of the matching action’s user utterances so that the agent can map the user request to the right topic and action.

B.

The large language model (LLM) selects the right topic and action, if they exist. If there are no matches, the LLM attempts to answer the user ' s request.

C.

The reasoning engine identifies the agent action to be executed by its name and action input instructions.

Discussion
Question 62

Universal Containers (UC) needs to improve the agent productivity in replying to customer chats.

Which generative AI feature should help UC address this issue?

Options:

A.

Case Summaries

B.

Service Replies

C.

Case Escalation

Discussion
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Question 63

Universal Containers (UC) has implemented Generative AI within Salesforce to enable summarization of a custom object called Guest. Users have reported mismatches in the generated information.

In refining its prompt design strategy, which key practices should UC prioritize?

Options:

A.

Enable prompt test mode, allocate different prompt variations to a subset of users for evaluation, and standardize the most effective model based on performance feedback.

B.

Create concise, clear, and consistent prompt templates with effective grounding, contextual role-playing, clear instructions, and iterative feedback.

C.

Submit a prompt review case to Salesforce and conduct thorough testing In the playground to refine outputs until they meet user expectations.

Discussion
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