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Salesforce Updated Agentforce-Specialist Exam Questions and Answers by neriah

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Salesforce Agentforce-Specialist Exam Overview :

Exam Name: Salesforce Certified Agentforce Specialist (AI-201)
Exam Code: Agentforce-Specialist Dumps
Vendor: Salesforce Certification: AI Specialist
Questions: 202 Q&A's Shared By: neriah
Question 20

In a Knowledge-based data library configuration, what is the primary difference between the identifying fields and the content fields?

Options:

A.

Identifying fields help locate the correct Knowledge article, while content fields enrich AI responses with detailed information.

B.

Identifying fields categorize articles for indexing purposes, while content fields provide a brief summary for display.

C.

Identifying fields highlight key terms for relevance scoring, while content fields store the full text of the article for retrieval.

Discussion
Question 21

Universal Containers (UC) is Implementing Service AI Grounding to enhance its customer service operations. UC wants to ensure that its AI- generated responses are grounded in the most relevant data sources. The

team needs to configure the system to include all supported objects for grounding.

Which objects should UC select to configure Service AI Grounding?

Options:

A.

Case, Knowledge, and Case Notes

B.

Case and Knowledge

C.

Case, Case Emails, and Knowledge

Discussion
Question 22

A support team handles a high volume of chat interactions and needs a solution to provide quick, relevant responses to customer inquiries.

Responses must be grounded in the organization's knowledge base to maintain consistency and accuracy.

Which feature in Einstein for Service should the support team use?

Options:

A.

Einstein Service Replies

B.

Einstein Reply Recommendations

C.

Einstein Knowledge Recommendations

Discussion
Question 23

Universal Containers wants to implement a solution in Salesforce with a custom UX that allows users to enter a sales order number. Subsequently, the system will invoke a custom prompt template to create and display a summary of the sales order header and sales order details. Which solution should an Agentforce Specialist implement to meet this requirement?

Options:

A.

Create an autolaunched flow and invoke the prompt template using the standard "Prompt Template" flow action.

B.

Create a template-triggered prompt flow and invoke the prompt template using the standard "Prompt Template" flow action.

C.

Create a screen flow to collect the sales order number and invoke the prompt template using the standard "Prompt Template" flow action.

Discussion
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