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Salesforce Updated Agentforce-Specialist Exam Questions and Answers by zarah

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Salesforce Agentforce-Specialist Exam Overview :

Exam Name: Salesforce Certified Agentforce Specialist (AI-201) Spring 26 Update
Exam Code: Agentforce-Specialist Dumps
Vendor: Salesforce Certification: AI Specialist
Questions: 379 Q&A's Shared By: zarah
Question 40

Universal Containers would like to route a service agent conversation to a human agent queue. Which tool connects the service agent to the human agent queue for escalation?  

Options:

A.

Outbound Omni-Channel Flow

B.

Screen Flow

C.

Prompt Flow  

Discussion
Question 41

Universal Containers (UC) wants to limit an agent’s access to Knowledge articles while deploying the " Answer Questions with Knowledge " action. How should UC achieve this?

Options:

A.

Define scope instructions to the agent specifying a list of allowed article titles or IDs.

B.

Update the Data Library Retriever to filter on a custom field on the Knowledge article.

C.

Assign Data Categories to Knowledge articles, and define Data Category filters in the Agentforce Data Library.

Discussion
Question 42

Amid their busy schedules, sales reps at Universal Containers dedicate time to follow up with prospects and existing clients via email regarding renewals or new deals. They spend many hours throughout the

week reviewing past communications and details about their customers before performing their outreach.

Which standard Copilot action helps sales reps draft personalized emails to prospects by generating text based on previous successful communications?

Options:

A.

Agent Action: Find Similar Opportunities

B.

Agent Action: Draft or Revise Sales Email

C.

Agent Action: Summarize Record

Discussion
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Question 43

What is a valid option for Omni-Channel routing for a messaging channel?

Options:

A.

Agentforce Service Agent

B.

Autolaunched flow

C.

Agentforce Employee Agent

Discussion
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