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Salesforce Updated Agentforce-Specialist Exam Questions and Answers by haadi

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Salesforce Agentforce-Specialist Exam Overview :

Exam Name: Salesforce Certified Agentforce Specialist (AI-201)
Exam Code: Agentforce-Specialist Dumps
Vendor: Salesforce Certification: AI Specialist
Questions: 202 Q&A's Shared By: haadi
Question 56

Universal Containers wants support agents to use Agentforce to ask questions about its product tutorials and product guides.

What should the Agentforce Specialist do to meet this requirement?

Options:

A.

Create a prompt template for product tutorials and guides.

B.

Add an Answer Questions custom field in the product object for tutorial instructions.

C.

Publish product tutorials and guides as Knowledge articles.

Discussion
Question 57

Universal Containers (UC) needs to save agents time with AI-generated case summaries. UC has implemented the Work Summary feature.

What does Einstein consider when generating a summary?

Options:

A.

Generation is grounded with conversation context, Knowledge articles, and cases.

B.

Generation is grounded with existing conversation context only.

C.

Generation is grounded with conversation context and Knowledge articles.

Discussion
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Question 58

An account manager is preparing for an upcoming customer call and wishes to get a snapshot of key data points from accounts, contacts, leads, and opportunities in Salesforce.

Which feature provides this?

Options:

A.

Sales Summaries

B.

Sales Insight Summary

C.

Work Summaries

Discussion
Question 59

Universal Containers, dealing with a high volume of chat inquiries, implements Einstein Work Summaries to boost productivity.

After an agent-customer conversation, which additional information does Einstein generate and fill, apart from the "summary"'

Options:

A.

Sentiment Analysis and Emotion Detection

B.

Draft Survey Request Email

C.

Issue and Revolution

Discussion
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