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Salesforce Updated Agentforce-Specialist Exam Questions and Answers by rosemary

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Salesforce Agentforce-Specialist Exam Overview :

Exam Name: Salesforce Certified Agentforce Specialist (AI-201)
Exam Code: Agentforce-Specialist Dumps
Vendor: Salesforce Certification: AI Specialist
Questions: 202 Q&A's Shared By: rosemary
Question 44

An Agentforce Specialist wants to troubleshoot their Agent’s performance. Where should the Agentforce Specialist go to access all user interactions with the Agent, including Agent errors, incorrectly triggered actions, and incomplete plans?

Options:

A.

Plan Canvas

B.

Agent Settings

C.

Event Logs

Discussion
Question 45

Universal Containers (UC) wants to use Generative AI Salesforce functionality to reduce Service Agent handling time by providing recommended replies based on the existing Knowledge articles. On which AI capability should UC train the service agents?

Options:

A.

Service Replies

B.

Case Replies

C.

Knowledge Replies

Discussion
Question 46

Universal Containers has grounded a prompt template with a related list. During user acceptance testing (UAT), users are not getting the correct responses. What is causing this issue?

Options:

A.

The related list is Read Only.

B.

The related list prompt template option is not enabled.

C.

The related list is not on the parent object’s page layout.

Discussion
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Question 47

Universal Containers is evaluating Einstein Generative AI features to improve the productivity of the service center operation.

Which features should the Agentforce Specialist recommend?

Options:

A.

Service Replies and Case Summaries

B.

Service Replies and Work Summaries

C.

Reply Recommendations and Sales Summaries

Discussion
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