Expert Answers to Salesforce Exam Agentforce-Specialist Questions

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AI Specialist Salesforce Certified Agentforce Specialist (AI-201) Spring 26 Update

Salesforce Certified Agentforce Specialist (AI-201) Spring 26 Update

Last Update Sep 5, 2026
Total Questions : 379

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Questions 2

Universal Containers has grounded a prompt template with a related list. During user acceptance testing (UAT), users are not getting the correct responses. What is causing this issue?

Options:

The related list is Read Only.

The related list prompt template option is not enabled.

The related list is not on the parent object’s page layout.

Discussion 0

Questions 3

A service manager wants to use Salesforce Prompt Builder to help agents summarize customer case notes after a support call. The summary should:

Capture the customer’s issue, troubleshooting steps taken, and next actions.

Be no longer than five sentences.

Use plain language with no technical jargon.

If no next action is identified, the summary should explicitly state “No next action required.”

Which key prompt constructs meet this requirement?

Options:

Role, Task, LLM Clarity Score, and Format

Role, Task, Token Size Limit, and Format

Task, Context, Constraints, and Format

Discussion 0

Questions 4

Universal Containers is rolling out a new generative AI initiative.

Which Prompt Builder limitations should the Agentforce Specialist be aware of?

Options:

Rich text area fields are only supported in Flex template types.

Creations or updates to the prompt templates are not recorded in the Setup Audit Trail.

Custom objects are supported only for Flex template types.

Discussion 0

Questions 5

A service agent is looking at a custom object that stores travel information. They recently received a weather alert and now need to cancel flights for the customers that are related with this itinerary. The service agent needs to review the Knowledge articles about canceling and

rebooking the customer flights.

Which Agent capability helps the agent accomplish this?

Options:

Execute tasks based on available actions, answering questions using information from accessible Knowledge articles.

Invoke a flow which makes a call to external data to create a Knowledge article.

Generate a Knowledge article based off the prompts that the agent enters to create steps to cancel flights.

Discussion 0

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