Salesforce Certified Agentforce Specialist (AI-201) Spring 26 Update
Last Update Jun 9, 2026
Total Questions : 379
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Universal Containers has grounded a prompt template with a related list. During user acceptance testing (UAT), users are not getting the correct responses. What is causing this issue?
A service manager wants to use Salesforce Prompt Builder to help agents summarize customer case notes after a support call. The summary should:
Capture the customer’s issue, troubleshooting steps taken, and next actions.
Be no longer than five sentences.
Use plain language with no technical jargon.
If no next action is identified, the summary should explicitly state “No next action required.”
Which key prompt constructs meet this requirement?
Universal Containers is rolling out a new generative AI initiative.
Which Prompt Builder limitations should the Agentforce Specialist be aware of?
A service agent is looking at a custom object that stores travel information. They recently received a weather alert and now need to cancel flights for the customers that are related with this itinerary. The service agent needs to review the Knowledge articles about canceling and
rebooking the customer flights.
Which Agent capability helps the agent accomplish this?
TESTED 09 Jun 2026
