Expert Answers to Salesforce Exam Agentforce-Specialist Questions

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AI Specialist Salesforce Certified Agentforce Specialist

Salesforce Certified Agentforce Specialist

Last Update Mar 15, 2025
Total Questions : 202

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Questions 2

Universal Containers built a Field Generation prompt template that worked for many records, but users are reporting random failures with token limit errors. What is the cause of the random nature of this error?

Options:

The template type needs to be switched to Flex to accommodate the variable amount of tokens generated by the prompt grounding.

The number of tokens generated by the dynamic nature of the prompt template will vary by record.

The number of tokens that can be processed by the LLM varies with total user demand.

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Questions 3

Universal Containers, dealing with a high volume of chat inquiries, implements Einstein Work Summaries to boost productivity.

After an agent-customer conversation, which additional information does Einstein generate and fill, apart from the "summary"'

Options:

Sentiment Analysis and Emotion Detection

Draft Survey Request Email

Issue and Revolution

Discussion 0

Questions 4

An account manager is preparing for an upcoming customer call and wishes to get a snapshot of key data points from accounts, contacts, leads, and opportunities in Salesforce.

Which feature provides this?

Options:

Sales Summaries

Sales Insight Summary

Work Summaries

Discussion 0

Questions 5

Universal Containers (UC) needs to save agents time with AI-generated case summaries. UC has implemented the Work Summary feature.

What does Einstein consider when generating a summary?

Options:

Generation is grounded with conversation context, Knowledge articles, and cases.

Generation is grounded with existing conversation context only.