Isaca Updated COBIT-2019 Exam Questions and Answers by orin

According to the COBIT 2019 Design Guide, a service manager is responsible for managing the development, implementation, evaluation and ongoing maintenance of new and existing products and services. A service manager ensures that the products and services meet the needs and expectations of the customers and stakeholders, and that they are aligned with the enterprise strategy and objectives. A service manager also monitors and reports on the performance and quality of the products and services, and initiates improvement actions when necessary.1, p. 64 References: 1: COBIT 2019 Design Guide: Designing an Information and Technology Governance Solution

COBIT 2019 explicitly states that enterprise goals are defined in the COBIT framework and are structured along the balanced scorecard (BSC) dimensions.

Exact Extract (COBIT 2019 Framework: Introduction and Methodology):

“These goals are defined in the COBIT framework, structured along the balanced scorecard (BSC) dimensions, and include the elements shown in figure 4.6.”

This is also reinforced in the COBIT 2019 Design Guide, using the same wording when describing the enterprise goals design factor.

Exact Extract (COBIT 2019 Design Guide):

“These goals are defined in the COBIT framework, structured along the balanced scorecard (BSC) dimensions, and include the following (figure 2.6)…”

Therefore, the correct choice is C. Balanced scorecard.

The initial scope of a governance system is the extent and boundaries of the governance system that an enterprise intends to design and implement using COBIT 2019. The initial scope helps to define the focus and direction of the governance system design process, as well as the resources and efforts required for its implementation. One of the key considerations when determining the initial scope of a governance system is the compliance requirements faced by the enterprise. The compliance requirements are the laws, regulations, standards, guidelines, contracts, or agreements that an enterprise must comply with regarding its information and technology activities. The compliance requirements influence the level of control and assurance that an enterprise needs to demonstrate its adherence to the applicable rules and obligations. By considering the compliance requirements when determining the initial scope of a governance system, an enterprise can ensure that its governance system is appropriate for its context and objectives, and that it can effectively manage the potential impacts of non-compliance on its reputation, performance, value, and stakeholder trust.