Isaca Updated COBIT-2019 Exam Questions and Answers by bianca

The process ‘Ensured Stakeholder Engagement’ (EDM04) is one of the governance processes in COBIT 2019 that involves establishing transparent communication with stakeholders about their needs and expectations from information and technology governance. This process also involves ensuring stakeholder involvement in governance decision making and monitoring stakeholder satisfaction with governance outcomes. One of the roles that is best suited for this responsibility is the board and executive management, who are the highest-level governance body and decision makers in an enterprise. The board and executive management have a duty to ensure that they understand the needs and expectations of various stakeholders such as shareholders, regulators, customers, employees, suppliers, etc., and that they communicate effectively with them about the enterprise’s strategy, objectives, performance, risks, issues, opportunities, etc., related to information and technology governance. The board and executive management also have a responsibility to involve stakeholders in governance decision making by soliciting their input, feedback, opinions, suggestions, etc., and by considering their interests and perspectives when making governance choices. The board and executive management also have a role in monitoring stakeholder satisfaction with governance outcomes by measuring stakeholder value realization from information and technology investments and initiatives.

 An enterprise goal is a high-level statement of what the enterprise wants to achieve, aligned with the mission, vision and values of the enterprise. Portfolio of competitive services is an enterprise goal that would most likely be evaluated by using a metric “percent of services that meet or exceed targets in revenues and market share”, as it reflects the need to offer products and services that are attractive to customers and differentiate the enterprise from its competitors2, p. 17. References: 2: COBIT 2019 Framework: Governance and Management Objectives

According to the COBIT 2019 Process Assessment Model, one of the prerequisites for determining performance measures for a process improvement initiative is to perform a process risk assessment. A process risk assessment identifies and evaluates the potential threats and opportunities that may affect the achievement of process objectives. A process risk assessment also helps to prioritize improvement actions based on their impact and likelihood.4, p. 11-12 References: 4: COBIT 2019 Process Assessment Model: Using COBIT 2019

The high-level risk analysis is a process that involves identifying, assessing, and prioritizing the information and technology risks that an enterprise faces in relation to its governance system design. The high-level risk analysis helps to determine the level of risk appetite and tolerance that an enterprise has for its information and technology activities, as well as the level of control and assurance that is required for its governance framework. The primary benefit of conducting a high-level risk analysis during governance design is to prioritize governance and management objectives. The governance and management objectives are the statements of what an enterprise wants to achieve in terms of its information and technology governance. The governance and management objectives are derived from the enterprise goals, which are the high-level statements of what an enterprise wants to achieve in terms of its mission, vision, values, and strategy. By conducting a high-level risk analysis, an enterprise can identify the areas of risk that have the most impact on its enterprise goals, and therefore prioritize the governance and management objectives that address those risks. This will also help to align the governance framework with the enterprise’s strategy and objectives12 References: 1: COBIT 2019 Design Guide: page 41-43 2: COBIT 2019 Framework: Introduction and Methodology: page 25-26