CompTIA Updated SY0-701 Exam Questions and Answers by arnie

A service level agreement (SLA) is a document that defines the level of service expected by a customer from a service provider, indicating the metrics by which that service is measured, and the remedies or penalties, if any, should the agreed-upon levels not be achieved. An SLA can specify the minimum uptime or availability of a service, such as 99.99%, and the consequences for failing to meet that standard. A memorandum of agreement (MOA), a statement of work (SOW), and a memorandum of understanding (MOU) are other types of documents that can be used to establish a relationship between parties, but they do not typically include the details of service levels and performance metrics that an SLA does. References: CompTIA Security+ Study Guide: Exam SY0-701, 9th Edition, page 16-17

Social engineering is the practice of manipulating people into performing actions or divulging confidential information, often by impersonating someone else or creating a sense of urgency or trust. The suspicious caller in this scenario was trying to use social engineering to trick the user into giving away credit card information by pretending to be the CFO and asking for a payment. The user recognized this as a potential scam and reported it to the IT help desk. The other topics are not relevant to this situation. References: CompTIA Security+ Study Guide: Exam SY0-701, 9th Edition, page 19 1

A VPN is a virtual private network that creates a secure tunnel between two or more devices over a public network. A VPN can encrypt and authenticate the data, as well as hide the IP addresses and locations of the devices. A jump server is a server that acts as an intermediary between a user and a target server, such as a production server. A jump server can provide an additional layer of security and access control, as well as logging and auditing capabilities. A firewall is a device or software that filters and blocks unwanted network traffic based on predefined rules. A firewall can protect the internal network from external threats and limit the exposure of sensitive services and ports. A security analyst should recommend setting up a VPN and placing the jump server inside the firewall to improve the security of the remote desktop access to the production network. This way, the remote desktop service will not be exposed to the public network, and only authorized users with VPN credentials can access the jump server and then the production server. References: CompTIA Security+ Study Guide: Exam SY0-701, 9th Edition, Chapter 8: Secure Protocols and Services, page 382-383 1; Chapter 9: Network Security, page 441-442 1

SASE stands for Secure Access Service Edge. It is a cloud-based service that combines network and security functions into a single integrated solution. SASE can help reduce traffic on the VPN and internet circuit by providing secure and optimized access to the data center and cloud applications for remote employees. SASE can also monitor and enforce security policies on the remote employee internet traffic, regardless of their location or device. SASE can offer benefits such as lower costs, improved performance, scalability, and flexibility compared to traditional VPN solutions. References: CompTIA Security+ Study Guide: Exam SY0-701, 9th Edition, page 457-458 1