Microsoft certkiller mb-230 Exam Questions Tutorials by Joni q169 vce pdf

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Microsoft MB-230 Exam Overview :

Exam Name:	Microsoft Dynamics 365 for Customer Service
Exam Code:	MB-230 Dumps
Vendor:	Microsoft	Certification:	Dynamics 365 for Customer Service Functional Consultant Associate
Questions:	369 Q&A's	Shared By:	joni

Question 52

You need to assign the minimum required security roles to a bot for the customer service supervisor. Which security roles should you use?

Options:

Omnichannel supervisor and customer service manager

Omnichannel supervisor and customer service representative

Omnichannel agent and customer service representative

Omnichannel agent and Omnichannel supervisor

Discussion

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Question 53

You need to configure the SMS workstream.

What should you use?

Options:

the existing fallback queue

the work distribution mode set to push

a new fallback queue

the work distribution mode set to pull

Discussion

Question 54

You need to implement a solution to provide the technician ' s utilization.

Which solution should you use?

Options:

Create multiple schedule board tabs.

Use custom web resources.

Change the board view settings.

Use default schedule board with filters.

Discussion

Question 55

You need to identify the productivity tools to use for the agents.

Which tools should you use? To answer move the appropriate tools to the correct requirements. You may use each tool once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

Questions 55