Microsoft certification-questions online Mb-230 Questions Video by Wynter q42 vce pdf

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Exam Name:	Microsoft Dynamics 365 for Customer Service
Exam Code:	MB-230 Dumps
Vendor:	Microsoft	Certification:	Dynamics 365 for Customer Service Functional Consultant Associate
Questions:	338 Q&A's	Shared By:	wynter

Question 32

You are a Dynamics 365 for Customer Service administrator. The organization has multiple business process flows for warranty management.

You need to manage business process flows.

What should you configure? To answer, select the appropriate configuration in the answer area.

NOTE: Each correct selection is worth one point.

Questions 32

Options:

Discussion

Question 33

A company is implementing Dynamics 365 Customer Service. The company installs and services air filtering units for industrial manufacturing plants.

Schedulers must be able to do the following:

Schedule resources to start appointments every 90 minutes.

View available resources within the first, second, and third shifts.

You need to configure the system to optimize work scheduling.

What should you configure? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Questions 33

Options:

Discussion

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Question 34

You are integrating Power Virtual Agents with Omnichannel for Customer Service.

You create context variables.

You need to complete the handoff process to a human agent.

Which three actions should you perform? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

Options:

In Power Virtual Agents, enter the Power Virtual Agents Application ID.

In the Power Virtual Agents topic, add the Transfer to Agent node in the End the conversation node.

In the Omnichannel Administration app. add a user as a virtual agent.