Microsoft pass4future dynamics 365 For Customer Service Functional Consultant Associate Mb-230 New Questions by Bianka q21 vce pdf

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Exam Name:	Microsoft Dynamics 365 for Customer Service
Exam Code:	MB-230 Dumps
Vendor:	Microsoft	Certification:	Dynamics 365 for Customer Service Functional Consultant Associate
Questions:	328 Q&A's	Shared By:	bianka

Question 12

You need to add SLA timers to the Case form.

Which two options should you configure? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

Options:

Create Quick View Form in SLA KPI Instance entity.

Create SLA KPI Instance entity.

Create field in case entity with lookup to SLA KPI Instance.

Create Quick View Form in Case entity with reference to the SLA KPI Instance entity.

Insert subgrid from the SLA KPI Instance entity into the Case Main form.

Discussion

Question 13

You need to implement service-level agreements.

Which type of agreements should you implement?

Options:

On-demand

Standard

Enhanced

Contact

Discussion

Question 14

You need to create the dashboards.

Which dashboard types should you use? To answer, drag the appropriate dashboard types to the correct scenario. Each dashboard type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

Questions 14

Options:

Discussion

Question 15

You need to configure the chat channel. What should you configure?

Options:

workstream

proactive chat

persistent chat

quick replies

Discussion

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