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Microsoft Updated MB-230 Exam Questions and Answers by bianka

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Microsoft MB-230 Exam Overview :

Exam Name: Microsoft Dynamics 365 for Customer Service
Exam Code: MB-230 Dumps
Vendor: Microsoft Certification: Dynamics 365 for Customer Service Functional Consultant Associate
Questions: 369 Q&A's Shared By: bianka
Question 12

You need to decide which action is applicable in the SLA.

What should you do? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Questions 12

Options:

Discussion
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Dexter Jun 14, 2026
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Question 13

You need to configure OmniChannel to route correctly.

Which options should you use? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Questions 13

Options:

Discussion
Question 14

You need to configure each escalation scenario.

Which configuration should you use for each scenario? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Questions 14

Options:

Discussion
Question 15

What should managers use to perform weekly reviews with case representatives?

Options:

A.

Tier 1 dashboard

B.

Agent Insights

C.

Connected Customer Service dashboard

D.

Customer Service Performance dashboard

Discussion
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