Microsoft pass4future dynamics 365 For Customer Service Functional Consultant Associate Mb-230 New Questions by Bianka q21 vce pdf

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Exam Name:	Microsoft Dynamics 365 for Customer Service
Exam Code:	MB-230 Dumps
Vendor:	Microsoft	Certification:	Dynamics 365 for Customer Service Functional Consultant Associate
Questions:	338 Q&A's	Shared By:	bianka

Question 12

You need to decide which action is applicable in the SLA.

What should you do? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Questions 12

Options:

Discussion

Question 13

You need to configure OmniChannel to route correctly.

Which options should you use? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Questions 13

Options:

Discussion

Question 14

You need to configure each escalation scenario.

Which configuration should you use for each scenario? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Questions 14

Options:

Discussion

Question 15

What should managers use to perform weekly reviews with case representatives?

Options:

Tier 1 dashboard

Agent Insights

Connected Customer Service dashboard

Customer Service Performance dashboard

Discussion

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