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Microsoft Updated MB-230 Exam Questions and Answers by miller

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Microsoft MB-230 Exam Overview :

Exam Name: Microsoft Dynamics 365 for Customer Service
Exam Code: MB-230 Dumps
Vendor: Microsoft Certification: Dynamics 365 for Customer Service Functional Consultant Associate
Questions: 369 Q&A's Shared By: miller
Question 44

You need to resolve the issues with the French-translated article.

Which two actions should you perform? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

Options:

A.

Publish the translated article.

B.

Mark the Product associations field complete.

C.

Create a major version of the translated article.

D.

Publish the parent English article.

E.

Associate the HVAC product.

Discussion
Question 45

You need to resolve the live chat routing issue for Agent2.

Which three actions can you perform? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Options:

A.

Give Agent2 a high proficiency rating value for a specific HVAC unit

B.

Verify Agent2 has profile-based capacity available.

C.

Give Agent2 a high proficiency rating value for language.

D.

Add a language resource characteristic to the profile of Agent2.

E.

Verify Agent2 is set as a Contact resource type.

Discussion
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Question 46

You need to recommend how to configure the FAQ website Knowledge Search.

Which five actions should you recommend be performed in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct orders you select.

Options:

Discussion
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