Microsoft pass4test mb-230 Premium Exam Questions by Alanna q42 vce pdf

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Exam Name:	Microsoft Dynamics 365 for Customer Service
Exam Code:	MB-230 Dumps
Vendor:	Microsoft	Certification:	Dynamics 365 for Customer Service Functional Consultant Associate
Questions:	338 Q&A's	Shared By:	alanna

Question 40

You need to create the SLAs.

Which three SLAs should you create? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

Options:

SLA with 24 hours as the failure time and no warning

SLA with 6 hours as the failure time and a one-hour warning

SLA with 6 hours as the failure time and no warning

SLA with one hour as the failure time and no warning

SLA with 24 hours as the failure time and a two-hour warning

Discussion

Question 41

You need to configure the system to store answers about claims.

Which four actions should you perform in sequence? To answer, move all actions from the list to the answer area and arrange them in the correct order.

Questions 41

Options:

Discussion

Question 42

You need to ensure that claim disputes conform to the defined case life cycle.

What should you configure?

Options:

Related cases

Case Relationships

Timeline

Status Reason Transition

Subject

Discussion

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Question 43

You need to configure the settings to handle customer claims.

Which settings should you configure? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Questions 43