Microsoft examstopics dynamics 365 For Customer Service Functional Consultant Associate Mb-230 Reddit Questions by Robbie q42 vce pdf

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Exam Name:	Microsoft Dynamics 365 for Customer Service
Exam Code:	MB-230 Dumps
Vendor:	Microsoft	Certification:	Dynamics 365 for Customer Service Functional Consultant Associate
Questions:	369 Q&A's	Shared By:	robbie

Question 16

You are a Dynamics 365 for Customer Service administrator.

You need to deactivate entitlements.

When should you deactivate entitlements? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Options:

A customer’s entitlement has ended and no more support is desired.

A customer renews an entitlement for 100 more hours or one year.

A customer calls and wants to know how many hours of support remain.

The customer must change remaining support hours from all email support to one-half email support and one-half phone support.

You need to add notes to the customer’s entitlement.

Discussion

Question 17

You need to assign the minimum required security roles to a bot for the customer service supervisor. Which security roles should you use?

Options:

Omnichannel supervisor and customer service manager

Omnichannel supervisor and customer service representative

Omnichannel agent and customer service representative

Omnichannel agent and Omnichannel supervisor

Discussion

Question 18

You need to identify the productivity tools to use for the agents.

Which tools should you use? To answer move the appropriate tools to the correct requirements. You may use each tool once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

Questions 18

Options:

Discussion

Question 19

You need to configure the SMS workstream.

What should you use?

Options:

the existing fallback queue

the work distribution mode set to push

a new fallback queue

the work distribution mode set to pull

Discussion

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