Microsoft examstopics dynamics 365 For Customer Service Functional Consultant Associate Mb-230 Reddit Questions by Robbie q42 vce pdf

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Exam Name:	Microsoft Dynamics 365 for Customer Service
Exam Code:	MB-230 Dumps
Vendor:	Microsoft	Certification:	Dynamics 365 for Customer Service Functional Consultant Associate
Questions:	338 Q&A's	Shared By:	robbie

Question 16

You need to configure the options for the schedule.

Which options should you configure? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Questions 16

Options:

Discussion

Question 17

You need to configure the system to meet the workspace requirements for case representatives.

Which role should you assign to case representatives?

Options:

Owner

Maker

Viewer

Customer Service Schedule Administrator

CSR Manager

Discussion

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Question 18

You work for a US-based company that is expanding into South America. A significant portion of the customers speak Spanish as their primary language.

The company has an English language version of a Customer Voice survey.

You need to add a Spanish language version.

Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Questions 18

Options:

Discussion

Question 19

You are a Dynamics 365 for Customer Service administrator.

You must track time against enhanced service-level agreements (SLAs).

You need to add a timer.

Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Questions 19