Microsoft examstopics dynamics 365 For Customer Service Functional Consultant Associate Mb-230 Reddit Questions by Robbie q42 vce pdf

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Exam Name:	Microsoft Dynamics 365 for Customer Service
Exam Code:	MB-230 Dumps
Vendor:	Microsoft	Certification:	Dynamics 365 for Customer Service Functional Consultant Associate
Questions:	328 Q&A's	Shared By:	robbie

Question 16

You need to configure the chatbot.

Which two actions should you perform? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

Options:

Enable a Microsoft Copilot Studio chatbot to end conversations.

Add the chatbot to an existing human agent queue.

Enable Al suggestions with the chatbot.

Create a chatbot queue and a human agent queue.

Configure context variables for the chatbot.

Discussion

Question 17

You need to configure the system to meet the requirements for external access and the portal. What should you configure? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

Questions 17

Options:

Discussion

Question 18

You need to configure the Microsoft Copilot Studio chatbot. What should you configure?

Options:

Assign each queue a workstream.

Add a chatbot to the workstream.

Embed a chat widget in the portal.

Assign chatbots to appropriate queues.

Discussion

Question 19

A customer has three cases in process and two cases for the current calendar year.

You need to determine how many cases the customer has left on their entitlement.

How many cases are left?

Options:

Discussion

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