Spring Sale Limited Time 65% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: get65

Microsoft Updated MB-230 Exam Questions and Answers by robbie

Page: 4 / 13

Microsoft MB-230 Exam Overview :

Exam Name: Microsoft Dynamics 365 for Customer Service
Exam Code: MB-230 Dumps
Vendor: Microsoft Certification: Dynamics 365 for Customer Service Functional Consultant Associate
Questions: 328 Q&A's Shared By: robbie
Question 16

You need to configure the chatbot.

Which two actions should you perform? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

Options:

A.

Enable a Microsoft Copilot Studio chatbot to end conversations.

B.

Add the chatbot to an existing human agent queue.

C.

Enable Al suggestions with the chatbot.

D.

Create a chatbot queue and a human agent queue.

E.

Configure context variables for the chatbot.

Discussion
Wyatt
Passed my exam… Thank you so much for your excellent Exam Dumps.
Arjun Jan 20, 2026
That sounds really useful. I'll definitely check it out.
Annabel
I recently used them for my exam and I passed it with excellent score. I am impressed.
Amirah Jan 2, 2026
I passed too. The questions I saw in the actual exam were exactly the same as the ones in the Cramkey Dumps. I was able to answer the questions confidently because I had already seen and studied them.
Ernest
That's amazing. I think I'm going to give Cramkey Dumps a try for my next exam. Thanks for telling me about them! CramKey admin please share more questions……You guys are amazing.
Nate Jan 4, 2026
I failed last week, I never know this site , but amazed to see all these questions were in my exam week before. I feel bad now, why I didn’t bother this site. Thanks Cramkey, Excellent Job.
Sam
Can I get help from these dumps and their support team for preparing my exam?
Audrey Jan 22, 2026
Definitely, you won't regret it. They've helped so many people pass their exams and I'm sure they'll help you too. Good luck with your studies!
Question 17

You need to configure the system to meet the requirements for external access and the portal. What should you configure? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

Questions 17

Options:

Discussion
Question 18

You need to configure the Microsoft Copilot Studio chatbot. What should you configure?

Options:

A.

Assign each queue a workstream.

B.

Add a chatbot to the workstream.

C.

Embed a chat widget in the portal.

D.

Assign chatbots to appropriate queues.

Discussion
Question 19

A customer has three cases in process and two cases for the current calendar year.

You need to determine how many cases the customer has left on their entitlement.

How many cases are left?

Options:

A.

20

B.

22

C.

23

D.

25

Discussion
Page: 4 / 13

MB-230
PDF

$40.25  $114.99

MB-230 Testing Engine

$47.25  $134.99

MB-230 PDF + Testing Engine

$61.25  $174.99