| Exam Name: | Microsoft Dynamics 365 for Customer Service | ||
| Exam Code: | MB-230 Dumps | ||
| Vendor: | Microsoft | Certification: | Dynamics 365 for Customer Service Functional Consultant Associate |
| Questions: | 338 Q&A's | Shared By: | zach |
You are configuring Copilot in Dynamics 365 Customer Service.
You attempt to enable the Ask a Question feature, but it is unavailable due to missing knowledge sources. You need to add the missing knowledge sources to enable Ask a Question.
Which three knowledge sources should you use? Each correct answer presents a complete solution. Choose three.
NOTE: Each correct selection is worth one point.
You are implementing Omnichannel for Customer Service for a call center.
The call center manager needs to be able to track agents’ performance.
You need to configure the intraday insights dashboard to meet the requirement.
Which configurations should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
You are a help desk support representative using Dynamics 365 Customer Service Hub case management with limited permissions.
You need to create a personal chart that meets the following requirements:
Show the number of open cases assigned to you for each customer.
Ensure that specific team members can view the chart and view any changes as you update the chart.
Which options should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
You are creating a survey using Voice of the Customer.
You need to embed the survey into a website and make it available to your customer.
What should you do?
TESTED 14 Apr 2026
