Microsoft passcert mb-230 Vce Exam Download by Zach q42 vce pdf

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Exam Name:	Microsoft Dynamics 365 for Customer Service
Exam Code:	MB-230 Dumps
Vendor:	Microsoft	Certification:	Dynamics 365 for Customer Service Functional Consultant Associate
Questions:	328 Q&A's	Shared By:	zach

Question 20

You need to create and configure objects to support the requirements.

How should you configure the system? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Questions 20

Options:

Discussion

Question 21

You need to configure the system to store answers about claims.

Which four actions should you perform in sequence? To answer, move all actions from the list to the answer area and arrange them in the correct order.

Questions 21

Options:

Discussion

Question 22

You need to configure the queue for telephone-based cases.

What are two possible ways to achieve this goal? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Options:

Create a case from email.

Define an SLA and entitlements and set entitlement values for case numbers.

Configure a status reason transition.

Create a case routing rule.

Automatically create or update records.

Discussion

Question 23

You need to configure the correct settings.

Which settings should you configure? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Questions 23

Options:

Discussion

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