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Microsoft Updated MB-230 Exam Questions and Answers by zach

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Microsoft MB-230 Exam Overview :

Exam Name: Microsoft Dynamics 365 for Customer Service
Exam Code: MB-230 Dumps
Vendor: Microsoft Certification: Dynamics 365 for Customer Service Functional Consultant Associate
Questions: 369 Q&A's Shared By: zach
Question 20

You need to select the steps to create a new macro that will automate opening a new case creation form.

Which four actions should you recommend be performed in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Questions 20

Options:

Discussion
Question 21

You need to implement a solution to provide the technician ' s utilization.

Which solution should you use?

Options:

A.

Create multiple schedule board tabs.

B.

Use custom web resources.

C.

Change the board view settings.

D.

Use default schedule board with filters.

Discussion
Question 22

A customer has three cases in process and two cases for the current calendar year.

You need to determine how many cases the customer has left on their entitlement.

How many cases are left?

Options:

A.

20

B.

22

C.

23

D.

25

Discussion
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Question 23

You need to configure the system to store answers about claims.

Which four actions should you perform in sequence? To answer, move all actions from the list to the answer area and arrange them in the correct order.

Questions 23

Options:

Discussion
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