Microsoft dumpspedia last Attempt Mb-230 Questions by Akram q42 vce pdf

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Exam Name:	Microsoft Dynamics 365 for Customer Service
Exam Code:	MB-230 Dumps
Vendor:	Microsoft	Certification:	Dynamics 365 for Customer Service Functional Consultant Associate
Questions:	369 Q&A's	Shared By:	akram

Question 28

You need to configure the settings to handle customer claims.

Which settings should you configure? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Questions 28

Options:

Discussion

Question 29

You need to create the SLAs.

Which three SLAs should you create? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

Options:

SLA with 24 hours as the failure time and no warning

SLA with 6 hours as the failure time and a one-hour warning

SLA with 6 hours as the failure time and no warning

SLA with one hour as the failure time and no warning

SLA with 24 hours as the failure time and a two-hour warning

Discussion

Question 30

You need to ensure that claim disputes conform to the defined case life cycle.

What should you configure?

Options:

Related cases

Case Relationships

Timeline

Status Reason Transition

Subject

Discussion

Question 31

You need to search for answers to customer claims.

Which type of search should you perform?

Options:

Timeline

Quick Find

Detail

Case Relationships

Discussion

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