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Microsoft Updated MB-230 Exam Questions and Answers by arnie

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Microsoft MB-230 Exam Overview :

Exam Name: Microsoft Dynamics 365 for Customer Service
Exam Code: MB-230 Dumps
Vendor: Microsoft Certification: Dynamics 365 for Customer Service Functional Consultant Associate
Questions: 369 Q&A's Shared By: arnie
Question 36

You need to select the feature for each parameter.

Which feature should you use for each parameter? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Questions 36

Options:

Discussion
Question 37

You need to select which setting needs to be configured for each setup.

Which settings should you select? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Questions 37

Options:

Discussion
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Question 38

You need to configure each escalation scenario.

Which configuration should you use for each scenario? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Questions 38

Options:

Discussion
Question 39

What should managers use to perform weekly reviews with case representatives?

Options:

A.

Tier 1 dashboard

B.

Agent Insights

C.

Connected Customer Service dashboard

D.

Customer Service Performance dashboard

Discussion
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