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Exam Name:	Microsoft Dynamics 365 for Customer Service
Exam Code:	MB-230 Dumps
Vendor:	Microsoft	Certification:	Dynamics 365 for Customer Service Functional Consultant Associate
Questions:	328 Q&A's	Shared By:	macy

Question 24

You need to ensure that customers cannot open more cases than they are allowed.

Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Questions 24

Options:

Discussion

Question 25

You need to create the SLAs.

Which three SLAs should you create? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

Options:

SLA with 24 hours as the failure time and no warning

SLA with 6 hours as the failure time and a one-hour warning

SLA with 6 hours as the failure time and no warning

SLA with one hour as the failure time and no warning

SLA with 24 hours as the failure time and a two-hour warning

Discussion

Question 26

You need to search for answers to customer claims.

Which type of search should you perform?

Options:

Timeline

Quick Find

Detail

Case Relationships

Discussion

Question 27

You need to ensure that claim disputes conform to the defined case life cycle.

What should you configure?

Options:

Related cases

Case Relationships

Timeline

Status Reason Transition

Subject

Discussion

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