| Exam Name: | Microsoft Dynamics 365 for Customer Service | ||
| Exam Code: | MB-230 Dumps | ||
| Vendor: | Microsoft | Certification: | Dynamics 365 for Customer Service Functional Consultant Associate |
| Questions: | 328 Q&A's | Shared By: | macy |
You need to ensure that customers cannot open more cases than they are allowed.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
You need to create the SLAs.
Which three SLAs should you create? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
You need to search for answers to customer claims.
Which type of search should you perform?
You need to ensure that claim disputes conform to the defined case life cycle.
What should you configure?
TESTED 28 Feb 2026
