IIA Updated IIA-CIA-Part3 Exam Questions and Answers by preston

Reframing means restating or repositioning an issue in a different way so that the person can view it from a more constructive perspective. The employee sees the new software as a burden, while the supervisor presents it as a tool that will improve efficiency and accuracy. This shifts the focus from frustration to benefit. Empathetic listening would involve acknowledging the employee’s feelings before responding. Reflective listening would restate the employee’s concern to confirm understanding. Dialogue would involve a two-way exchange to explore concerns and possible solutions. Internal auditors and managers use reframing during change management, control implementation, and training because it helps reduce resistance and align employees with organizational objectives. Therefore, Option B is correct.

Herzberg ' s Two-Factor Theory of Motivation divides workplace factors into:

Hygiene factors (which prevent dissatisfaction but do not increase satisfaction) – e.g., salary, security, relationships.

Motivators (which drive job satisfaction and performance) – e.g., recognition, achievement, responsibility, and personal growth.

Employees most often mention recognition as a key factor in job satisfaction, as it directly impacts motivation and engagement.

(A) Incorrect – Security.

Job security is a hygiene factor, meaning its absence causes dissatisfaction, but its presence does not create job satisfaction.

(B) Incorrect – Status.

Status is a hygiene factor, not a motivator. It prevents dissatisfaction but does not enhance motivation significantly.

(C) Correct – Recognition.

Recognition is a motivator, meaning it actively increases job satisfaction and is frequently cited by happy employees.

(D) Incorrect – Relationship with coworkers.

Work relationships are hygiene factors. While poor relationships can lead to dissatisfaction, strong relationships alone do not create motivation.

IIA’s Global Internal Audit Standards – Human Resources and Organizational Behavior

Discusses motivation theories and their impact on employee performance.

Herzberg’s Two-Factor Theory of Motivation

Identifies recognition as a primary factor for employee satisfaction.

Analysis of Answer Choices:IIA References and Internal Auditing Standards:

Internal auditors may advise management about outsourcing risks and typical controls without impairing independence, provided they do not assume management responsibility. However, controls provided by the service provider alone may be insufficient to protect the organization. Management must also establish internal oversight, contract monitoring, review of service organization reports, data protection requirements, access controls, issue escalation, and right-to-audit provisions. Option A is incorrect because recommending controls in an advisory capacity does not automatically compromise independence. Option B is also incorrect if internal audit remains advisory and management makes decisions. Option C would be inappropriate if internal audit takes responsibility for ensuring controls operate. Therefore, Option D is the most accurate statement.

The internal rate of return (IRR) is a measure used to evaluate the profitability of an investment. The project is considered acceptable if its IRR is greater than or equal to the required rate of return (RRR), which is the minimum return an organization expects from an investment.

Correct Answer (C - Compare to the Required Rate of Return)

The required rate of return (RRR) represents the minimum acceptable return for the project.

If IRR ≥ RRR, the project is acceptable. If IRR < RRR, the project is rejected.

The IIA Practice Guide: Auditing Capital Investments suggests comparing IRR to the RRR to ensure financial feasibility.

Why Other Options Are Incorrect:

Option A (Compare to the annual cost of capital):

The cost of capital (WACC - Weighted Average Cost of Capital) is an important factor, but RRR is the direct benchmark for IRR comparison.

Option B (Compare to the annual interest rate):

Interest rates do not determine project feasibility—they only affect financing costs.

Option D (Compare to the net present value - NPV):

NPV and IRR are related, but they serve different purposes.

IRR is compared against RRR, while NPV measures absolute profitability in dollar terms.

IIA Practice Guide: Auditing Capital Investments – Discusses IRR, RRR, and investment decision-making.

IIA GTAG 3: Business Case Development – Explains how financial metrics like IRR and RRR are used in decision-making.

Step-by-Step Explanation:IIA References for Validation:Thus, C is the correct answer because IRR should be compared to the required rate of return to determine project acceptability.