Microsoft Dynamics 365 for Customer Service
Last Update Apr 29, 2025
Total Questions : 328
To help you prepare for the MB-230 Microsoft exam, we are offering free MB-230 Microsoft exam questions. All you need to do is sign up, provide your details, and prepare with the free MB-230 practice questions. Once you have done that, you will have access to the entire pool of Microsoft Dynamics 365 for Customer Service MB-230 test questions which will help you better prepare for the exam. Additionally, you can also find a range of Microsoft Dynamics 365 for Customer Service resources online to help you better understand the topics covered on the exam, such as Microsoft Dynamics 365 for Customer Service MB-230 video tutorials, blogs, study guides, and more. Additionally, you can also practice with realistic Microsoft MB-230 exam simulations and get feedback on your progress. Finally, you can also share your progress with friends and family and get encouragement and support from them.
You need to add the French language as a new skill. Where should you add the language?
: 83
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are implementing Dynamics 365 Customer Service for a call center. There are separate queues for level1 and level2.
You need to set up the queues to meet the following requirements:
Users must have their own queues that no one else can access.
Users must not be able to view each other's queue.
Users must be able to work from the support queue.
Solution:
Set up each user queue to be private.
Set up level1 and level2 queues to be public and add applicable members.
Set up the support queue to be public.
Does the solution meet the goal?
You need to determine the type of queues to create.
How should access to the queues be configured? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
You need to set up users with permissions to use the digital messaging channels.
Which role should you assign to each user? To answer, drag the appropriate roles to the correct groups of users. Each role may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
TESTED 30 Apr 2025
