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Exin-ITIL ITIL Foundation

ITIL Foundation

Last Update Jul 15, 2024
Total Questions : 324

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Questions 4

In which of the following areas would ITIL complementary guidance provide assistance?

1. Adapting best practice for specific industry sectors

2. Integrating ITIL with other operating models

Options:

A.  

Both of the above

B.  

Neither of the above

C.  

Option 1 only

D.  

Option 2 only

Discussion 0
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Questions 5

Which of the following BEST describes service strategies' value to the business?

Options:

A.  

Allows higher volumes of successful change

B.  

Reduction in unplanned costs through optimized handling of service outages

C.  

Reduction in the duration and frequency of service outages

D.  

Enabling the service provider to have a clear understanding of what levels of service will make their customers successful

Discussion 0
Questions 6

Service transition contains detailed descriptions of which processes?

Options:

A.  

Change management, service asset and configuration management, release and deployment management

B.  

Change management, capacity management event management, service request management

C.  

Service level management, service portfolio management, service asset and configuration management

D.  

Service asset and configuration management, release and deployment management, request fulfilment

Discussion 0
Questions 7

Which is one of the five aspects of service design?

Options:

A.  

Management information systems and tools

B.  

Risk analysis and management approach

C.  

Management policy for business case creation

D.  

Corporate governance and policy

Discussion 0

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