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Exin Updated ITIL-F Exam Questions and Answers by kara

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Exin ITIL-F Exam Overview :

Exam Name: ITIL® Foundation
Exam Code: ITIL-F Dumps
Vendor: Exin Certification: Exin-ITIL
Questions: 324 Q&A's Shared By: kara
Question 16

Why is it important for service providers to understand patterns of business activity (PBA)?

Options:

A.

PBA are based on organizational roles and responsibilities

B.

IT service providers CANNOT schedule changes until they understand PBA

C.

Demand for the services delivered by service providers are directly influenced by PBA

D.

Understanding PBA is the only way to enable accurate service level reporting

Discussion
Question 17

Which one of the following activities is NOT part of the Deming Cycle?

Options:

A.

Act

B.

Plan

C.

Do

D.

Co-ordinate

Discussion
Question 18

A known error has been created after diagnosis of a problem was complete but before a workaround has been found. Is this a valid approach?

Options:

A.

Yes: for information purposes, a known error record can be created at any time it is prudent to do so

B.

No: the Known Error should be created before the problem is logged

C.

No: a known error record is created when the original incident is raised

D.

No: a known error record should be created with the next release of the service

Discussion
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Question 19

Which of the following would be used to communicate a high level description of a major change that involved significant cost and risk to the organization?

Options:

A.

Change proposal

B.

Change policy

C.

Service request

D.

Risk register

Discussion
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