Exin pass4future exin-itil Itil-f New Questions by Kara q194 vce pdf

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Exam Name:	ITIL Foundation
Exam Code:	ITIL-F Dumps
Vendor:	Exin	Certification:	Exin-ITIL
Questions:	324 Q&A's	Shared By:	kara

Question 16

Why is it important for service providers to understand patterns of business activity (PBA)?

Options:

PBA are based on organizational roles and responsibilities

IT service providers CANNOT schedule changes until they understand PBA

Demand for the services delivered by service providers are directly influenced by PBA

Understanding PBA is the only way to enable accurate service level reporting

Discussion

Question 17

Which one of the following activities is NOT part of the Deming Cycle?

Options:

Act

Plan

Co-ordinate

Discussion

Question 18

A known error has been created after diagnosis of a problem was complete but before a workaround has been found. Is this a valid approach?

Options:

Yes: for information purposes, a known error record can be created at any time it is prudent to do so

No: the Known Error should be created before the problem is logged

No: a known error record is created when the original incident is raised

No: a known error record should be created with the next release of the service

Discussion

Question 19

Which of the following would be used to communicate a high level description of a major change that involved significant cost and risk to the organization?

Options:

Change proposal

Change policy

Service request

Risk register

Discussion

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