Exin spoto sure Pass Exam Itil-f Pdf by Rosanna q130 vce pdf

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Exam Name:	ITIL® Foundation
Exam Code:	ITIL-F Dumps
Vendor:	Exin	Certification:	Exin-ITIL
Questions:	324 Q&A's	Shared By:	rosanna

Question 24

Which of the following is an objective of business relationship management?

Options:

To identify patterns of business activity

To ensure high levels of customer satisfaction

To secure funding to manage the provision of services

To ensure strategic plans for IT services exist

Discussion

Question 25

Which one of the following is the BEST definition of reliability?

Options:

The availability of a service or component

The level of risk that affects a service or process

How long a service or configuration item (CI) can perform its function without failing

How quickly a service or component can be restored to normal working order

Discussion

Question 26

What type of services are NOT directly used by the business but are required by the service provider to deliver customer facing services?

Options:

Business services

Component services

Supporting services

Customer services

Discussion

Question 27

Which of the following is best definition of IT service management?

Options:

An internal service provider that is embedded within a business unit

A complete set of all the documentation required to deliver world class services to customers

Technical implementation of supporting IT infrastructure components

The implementation and management of quality IT services that meet business needs

Discussion

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