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Exin Updated ITIL-F Exam Questions and Answers by rosanna

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Exin ITIL-F Exam Overview :

Exam Name: ITIL® Foundation
Exam Code: ITIL-F Dumps
Vendor: Exin Certification: Exin-ITIL
Questions: 324 Q&A's Shared By: rosanna
Question 24

Which of the following is an objective of business relationship management?

Options:

A.

To identify patterns of business activity

B.

To ensure high levels of customer satisfaction

C.

To secure funding to manage the provision of services

D.

To ensure strategic plans for IT services exist

Discussion
Question 25

Which one of the following is the BEST definition of reliability?

Options:

A.

The availability of a service or component

B.

The level of risk that affects a service or process

C.

How long a service or configuration item (CI) can perform its function without failing

D.

How quickly a service or component can be restored to normal working order

Discussion
Question 26

What type of services are NOT directly used by the business but are required by the service provider to deliver customer facing services?

Options:

A.

Business services

B.

Component services

C.

Supporting services

D.

Customer services

Discussion
Question 27

Which of the following is best definition of IT service management?

Options:

A.

An internal service provider that is embedded within a business unit

B.

A complete set of all the documentation required to deliver world class services to customers

C.

Technical implementation of supporting IT infrastructure components

D.

The implementation and management of quality IT services that meet business needs

Discussion
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