Exin transcender exin-itil Itil-f Exam Questions And Answers Pdf by Ivy-rae q162 vce pdf

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Exam Name:	ITIL Foundation
Exam Code:	ITIL-F Dumps
Vendor:	Exin	Certification:	Exin-ITIL
Questions:	324 Q&A's	Shared By:	ivy-rae

Question 20

Which of these statements about resources and capabilities is CORRECT?

Options:

Resources are types of service asset and capabilities are not

Resources and capabilities are both types of service asset

Capabilities are types of service asset and resources are not

Neither capabilities nor resources are types of service asset

Discussion

Question 21

Which of the following would be examined by a major problem review?

1. Things that were done correctly

2. Things that were done incorrectly

3. How to prevent recurrence

4. What could be done better in the future

Options:

1 only

2 and 3 only

1, 2 and 4 only

All of the above

Discussion

Question 22

Which of the following is the BEST description of a service-based service level agreement (SLA)?

Options:

The SLA covers one service, for all the customers of that service

The SLA covers an individual customer group for all services they use

An SLA that covers all customers for all services

An SLA for a service with no customers

Discussion

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Question 23

What are the categories of event described in the ITIL service operation book?

Options:

Informational, scheduled, normal

Scheduled, unscheduled, emergency

Informational, warning, exception

Warning, reactive, proactive

Discussion

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