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Exin Updated ITIL-F Exam Questions and Answers by ivy-rae

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Exin ITIL-F Exam Overview :

Exam Name: ITIL® Foundation
Exam Code: ITIL-F Dumps
Vendor: Exin Certification: Exin-ITIL
Questions: 324 Q&A's Shared By: ivy-rae
Question 20

Which of these statements about resources and capabilities is CORRECT?

Options:

A.

Resources are types of service asset and capabilities are not

B.

Resources and capabilities are both types of service asset

C.

Capabilities are types of service asset and resources are not

D.

Neither capabilities nor resources are types of service asset

Discussion
Question 21

Which of the following would be examined by a major problem review?

1. Things that were done correctly

2. Things that were done incorrectly

3. How to prevent recurrence

4. What could be done better in the future

Options:

A.

1 only

B.

2 and 3 only

C.

1, 2 and 4 only

D.

All of the above

Discussion
Question 22

Which of the following is the BEST description of a service-based service level agreement (SLA)?

Options:

A.

The SLA covers one service, for all the customers of that service

B.

The SLA covers an individual customer group for all services they use

C.

An SLA that covers all customers for all services

D.

An SLA for a service with no customers

Discussion
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Question 23

What are the categories of event described in the ITIL service operation book?

Options:

A.

Informational, scheduled, normal

B.

Scheduled, unscheduled, emergency

C.

Informational, warning, exception

D.

Warning, reactive, proactive

Discussion
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