Exin techtarget pass Using Itil-f Exam Dumps by Adriana q32 vce pdf

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Exam Name:	ITIL® Foundation
Exam Code:	ITIL-F Dumps
Vendor:	Exin	Certification:	Exin-ITIL
Questions:	324 Q&A's	Shared By:	adriana

Question 36

Which one of the following do technology metrics measure?

Options:

Components

Processes

The end-to-end service

Customer satisfaction

Discussion

Question 37

The design of IT services requires the effective and efficient use of “the four Ps”. What are these four Ps?

Options:

People, process, partners, performance

Performance, process, products, plans

People, process, products, partners

People, products, plans, partners

Discussion

Question 38

Which one of the following does service metrics measure?

Options:

Functions

Maturity and cost

The end-to-end service

Infrastructure availability

Discussion

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Question 39

What do customer perceptions and business outcomes help to define?

Options:

The value of a service

Governance

Total cost of ownership (TCO)

Key performance indicators (KPIs)

Discussion

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