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Exin Updated ITIL-F Exam Questions and Answers by adriana

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Exin ITIL-F Exam Overview :

Exam Name: ITIL® Foundation
Exam Code: ITIL-F Dumps
Vendor: Exin Certification: Exin-ITIL
Questions: 324 Q&A's Shared By: adriana
Question 36

Which one of the following do technology metrics measure?

Options:

A.

Components

B.

Processes

C.

The end-to-end service

D.

Customer satisfaction

Discussion
Question 37

The design of IT services requires the effective and efficient use of “the four Ps”. What are these four Ps?

Options:

A.

People, process, partners, performance

B.

Performance, process, products, plans

C.

People, process, products, partners

D.

People, products, plans, partners

Discussion
Question 38

Which one of the following does service metrics measure?

Options:

A.

Functions

B.

Maturity and cost

C.

The end-to-end service

D.

Infrastructure availability

Discussion
Question 39

What do customer perceptions and business outcomes help to define?

Options:

A.

The value of a service

B.

Governance

C.

Total cost of ownership (TCO)

D.

Key performance indicators (KPIs)

Discussion
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