Exin Updated ITIL-F Exam Questions and Answers by genevieve

Swift application of skills to diagnose any IT Operations failures that occur

Delivering Operational improvements to achieve reduced costs.

Management of the definitive media library (DML)

Maintenance of status quo to achieve stability of day to day processes and activities

Impact, priority and urgency are independent of each other

Urgency should be based on impact and priority

Impact should be based on urgency and priority

Priority should be based on impact and urgency

Management information systems and tools

Risk analysis and management approach

Management policy for business case creation

Corporate governance and policy

Change management, service asset and configuration management, release and deployment management

Change management, capacity management event management, service request management

Service level management, service portfolio management, service asset and configuration management

Service asset and configuration management, release and deployment management, request fulfilment