Exin certkiller exin-itil Itil-f Syllabus Exam Questions Answers by Zaviyar q162 vce pdf

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Exam Name:	ITIL Foundation
Exam Code:	ITIL-F Dumps
Vendor:	Exin	Certification:	Exin-ITIL
Questions:	324 Q&A's	Shared By:	zaviyar

Question 28

What is a service delivered between two business units in the same organization known as?

Options:

Strategic service

Delivered service

Internal service

External service

Discussion

Question 29

What are customers of IT services who work in the same organization as the service provider known as?

Options:

Strategic customers

External customers

Valued customers

Internal customers

Discussion

Question 30

Which of the following are sources of best practice?

1. Academic research

2. Internal experience

3. Industry practices

Options:

All of the above

1 and 3 only

1 and 2 only

2 and 3 only

Discussion

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Question 31

Which of the following options is a hierarchy that is used in knowledge management?

Options:

Wisdom - Information - Data - Knowledge

Data - Information - Knowledge - Wisdom

Knowledge - Wisdom - Information - Data

Information - Data - Knowledge - Wisdom

Discussion

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