PMI Updated PMP Exam Questions and Answers by esa

According to the PBA Guide, one of the competencies for business analysis is emotional intelligence, which is the ability to perceive, understand, and manage one’s own and others’ emotions1. A servant leader is someone who focuses on the needs and development of others, rather than on their own authority or power2. Applying emotional intelligence to leverage this situation to benefit the project would involve recognizing the team member’s frustration, acknowledging their achievement, and encouraging them to share their knowledge with the rest of the team. Asking the team member to use their recently acquired knowledge to develop and provide training to the team is an example of this approach, as it would foster collaboration, learning, and trust among the team members. Requesting budget to reward the team member (choice A) may not be feasible or effective, as it may create resentment or competition among the team members. Promoting the team member to product owner (choice B) may not be appropriate or relevant, as it may not match the team member’s skills, interests, or responsibilities. Providing an incentive to team members who begin using the new tool on this project (choice C) may not be sufficient or sustainable, as it may not address the root cause of the team’s reluctance or lack of knowledge. References:

1: PBA Guide, Chapter 3, Section 3.2.1 Emotional Intelligence

2: PMP Exam Content Outline, Domain II: People, Task 9: Support team development and team members through feedback and recognition.

 According to the PMBOK Guide, the project manager should adapt the project management approach to the development approach and the project life cycle. In a hybrid environment, where some aspects of the project are predictive and some are adaptive, the project manager should balance the level of control and flexibility, and empower the team to make decisions based on the customer feedback and the project objectives. By supporting the decisions of the team and transferring the decision making responsibility to them, the project manager can foster collaboration, innovation, and customer satisfaction. References: PMBOK Guide, 6th edition, page 19-20, section 1.2.3.2 Project Management Approaches and Development Lifecycles.

The communications management plan is a subsidiary plan of the project management plan that describes how project communications will be planned, executed, and monitored. It should include the stakeholder communication requirements, the information to be communicated, the communication methods and technologies, the frequency and timing of communication, the roles and responsibilities of communicators, and the escalation process for resolving communication issues. If a stakeholder is not receiving the project status report, it means that the communications management plan is not aligned with the stakeholder communication requirements, and it needs to be updated. The project manager should also send the current project status documentation to the missed stakeholder to ensure that they are informed and engaged in the project. This is the best option among the four choices, as it follows the best practices of project communication management and stakeholder management. References: (Professional in Business Analysis Reference Materials source and documents)

A Guide to the Project Management Body of Knowledge (PMBOK® Guide) – Seventh Edition, Chapter 8: Project Communications Management, Section 8.1.3.1: Communications Management Plan

Business Analysis for Practitioners: A Practice Guide, Chapter 4: Planning Business Analysis Work, Section 4.3.2: Communication Plan

Practice Standard for Project Stakeholder Management, Chapter 3: Plan Stakeholder Engagement, Section 3.3.2: Communication Requirements Analysis

An implementation strategy is a document that describes the necessary steps for the execution of a project1. An implementation strategy enables the project manager to manage the changes required with minimum disruption to the organization and its various stakeholders, also addressing the concerns of stakeholders outside the project team2. Before developing an implementation strategy, the project manager should review the business case and consider the environmental and regulatory factors that may affect the project in the new country, such as political, economic, social, technological, legal, and environmental aspects3. The project manager should also identify the high-level risks and assumptions that may impact the project scope, schedule, cost, quality, and resources4. These factors will help the project manager to define the project objectives, deliverables, scope, and requirements, as well as to select the appropriate project management methodology, tools, and techniques for the project.

Evaluating the environmental and regulatory factors and identifying high-level risks and assumptions should be considered first when developing an implementation strategy, as they provide the foundation for the project planning and execution. Acquiring project resources from the new country, monitoring the risks closely, and ensuring the project sponsors’ agreement are important activities, but they should be done after the initial assessment of the project environment and context.