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Salesforce Certified Administrator (SP23)

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$35 Last Update June 4, 2023 Total Questions : 248

ADM-201 Testing Engine

$42 Last Update June 4, 2023 Total Questions : 248

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Salesforce Certified Administrator (SP23) Questions and Answers

Questions 1

Support reps at Cloud Kicks (CK) are reporting that when they try to close a case, the Closed option in the Case Status picklist is missing. CK has asked the administrator to find a solution.

Why are the support reps unable to see the Closed option in the specified piclist?



The Case record type is missing Closed as a picklist value.


The Close Case page layout must be used to close a case.


The Show Closed Statuses m Case Status Field checkbox is set to the default.


The Support Process being used omits Closed as a status choice.