Salesforce Certified Administrator (SP23)
Last Update Mar 1, 2024
Total Questions : 248
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The administrator at Cloud Kicks writes an assignment rule to send all cases created via email or the web to the Automated Cases Queue Any manually created cases should be owned by the agent creating them, however, the manually created cases now show the administrator as the owner.
What will the administrator find when troubleshooting this issue?
Sales managers would like to know what could be implemented to surface important values based on the stage of the opportunity.
Which tool should an administrator use to meet this requirement?
New Leads needs to be routed to the correct sales person based on the lead address.
How should the administrator configure this requirement?
A user at Universal Containers left the company. The administrator needs to create new user
for their replacement, but they have assigned all available users licenses.
What should the administrator do to free up users licenses for the new users?