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Salesforce Administrator Salesforce Certified Administrator (SP23)

Salesforce Certified Administrator (SP23)

Last Update Mar 28, 2024
Total Questions : 248

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Questions 4

The administrator at Cloud Kicks writes an assignment rule to send all cases created via email or the web to the Automated Cases Queue Any manually created cases should be owned by the agent creating them, however, the manually created cases now show the administrator as the owner.

What will the administrator find when troubleshooting this issue?

Options:

A.  

An escalation rule is changing the case owner on case creation

B.  

The Assignment Rule checkbox is selected by default.

C.  

Another assignment rule is giving ownership to the administrator

D.  

The Owner field is missing on the webform and email template.

Discussion 0
Questions 5

Sales managers would like to know what could be implemented to surface important values based on the stage of the opportunity.

Which tool should an administrator use to meet this requirement?

Options:

A.  

Opportunity Processes

B.  

Dynamic Forms

C.  

Path Key fields

D.  

Workflow Rules

Discussion 0
Questions 6

New Leads needs to be routed to the correct sales person based on the lead address.

How should the administrator configure this requirement?

Options:

A.  

Create formula field.

B.  

Use lead assignment rules.

C.  

Assign with an escalation rule.

D.  

Configure a validation rule

Discussion 0
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Questions 7

A user at Universal Containers left the company. The administrator needs to create new user

for their replacement, but they have assigned all available users licenses.

What should the administrator do to free up users licenses for the new users?

Options:

A.  

Deactivate the former employees user record.

B.  

Delete former employees user record.

C.  

Freeze former employees user record.

D.  

Change the formers users record to the new user.

Discussion 0
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