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Salesforce Updated ADM-201 Exam Questions and Answers by casey

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Salesforce ADM-201 Exam Overview :

Exam Name: Salesforce Certified Administrator (SP23)
Exam Code: ADM-201 Dumps
Vendor: Salesforce Certification: Salesforce Administrator
Questions: 248 Q&A's Shared By: casey
Question 68

Ursa Solar Major is evaluating Salesforce for its service team and would like to know what objects

were available out of the box.

Which three of the standard objects are available to an administrator considering a support use case?

Choose 3 answers

Options:

A.

Contract

B.

Case

C.

Ticket

D.

Request

E.

Account

Discussion
Question 69

Cloud Kicks want to have consistency when communication with customers on cases. The company has requested messages to be sent in an email channel with categories to help search for the proper message.

Which Solution Should be administrator suggest to meet this requirement?

Options:

A.

Prebuilt Quick Texts

B.

Prebuilt Email Templates.

C.

Prebuilt Flow Templates.

D.

Prebuilt Auto-Responses.

Discussion
Question 70

The CTO of AW Computing has defined a new policy for cases to improve customer satisfaction. All cases submitted with a Case Reason of Installation must be acknowledged immediately via email and assigned to the appropriate agents. Any cases that are still in the New status after 4 hours must be escalated to support management.

What case management tools need to be utilized for this requirement?

Options:

A.

Auto-response rules, Macros, Entitlements

B.

Auto-response rules, Queues, Macros

C.

Auto-response rules, Queues, Escalation Rules

D.

Auto-response rules, Entitlements, Escalation Rules

Discussion
Question 71

The administrator for AW Computing is working with a user who is having trouble logging

in to salesforce.

What should the administrator do to identify why the user is unable to login?

Options:

A.

Review the Security token.

B.

Review the password history.

C.

Review the Password policies.

D.

Review the Login history

Discussion
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