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NAHQ Updated CPHQ Exam Questions and Answers by arjun

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NAHQ CPHQ Exam Overview :

Exam Name: Certified Professional in Healthcare Quality Examination
Exam Code: CPHQ Dumps
Vendor: NAHQ Certification: CPHQ Certification
Questions: 603 Q&A's Shared By: arjun
Question 116

Which of the following tools provides the best way to display quarterly comparisons of patient satisfaction surveys?

Options:

A.

fishbone diagram

B.

pie chart

C.

flowchart

D.

run chart

Discussion
Question 117

An effective way of keeping participants engaged in a meeting is

Options:

A.

Assigning a timekeeper among the meeting participants

B.

Sending out the meeting agenda one day prior to the meeting

C.

Using facilitative approaches during the meeting

D.

Having the support items readily available before the meeting

Discussion
Question 118

A performance Improvement team has been meeting to examine delays in getting admissions from theemergency room to the nursing units. After six months of collecting data, the upper control limit was ISO minutes, and the lower control limit was 60 minutes. The next month's data shows a time of 155 minutes. The team should understand that this represents what type of variation?

Options:

A.

standard

B.

random

C.

common cause

D.

special cause

Discussion
Question 119

Using the data below, which issue would be identified as a priority for further performance improvement?

Issue

High Risk

High Strategic Priority

Cost

Customer Satisfaction

Quality Concern

Pressure Injuries

4

4

1

4

5

Medication Errors

3

1

2

1

5

Transfer to Higher Level of Care Within One Hour of Admission

2

5

4

1

3

Miscommunication of Abnormal Findings

4

3

5

1

4

Options:

A.

Pressure Injuries

B.

Medication Errors

C.

Transfer to Higher Level of Care Within One Hour of Admission

D.

Miscommunication of Abnormal Findings

Discussion
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