NAHQ Updated CPHQ Exam Questions and Answers by neve

A physician champion in healthcare quality should be a respected member of the medical staff who employs a participatory leadership style. This approach fosters collaboration, encourages input from team members, and promotes shared decision-making, all of which are essential for successful quality improvement initiatives.

Autocratic (Option A) and transactional (Option B) leadership styles may hinder team engagement. While seniority (Option C) can be beneficial, respect and participatory leadership are more critical for driving quality improvements.

Assessing a facility's patient safety culture involves evaluating the shared values, beliefs, and norms about patient safety within the organization. To gain a comprehensive understanding, it is essential to gather input from all individuals involved in patient care and organizational operations.

Detailed Explanation:

FMEA is a proactive tool thatidentifies and prioritizes potential risks in a process and develops action plans to mitigate them.

Option C: Risks were identified and prioritized, and action plans were developed

This option accurately reflects the FMEA process, which involves assessing potential failure modes, their effects, and prioritizing risks for corrective actions.

Option A: Key factors were identified, and corrective action plans were created

This description is somewhat accurate but lacks emphasis on risk prioritization, which is central to FMEA.

Option B: Actions were taken to address baseline performance and monitored for sustainment

This describes a performance improvement process rather than FMEA’s risk prioritization focus.

Option D: Special causes were identified, and variation was reduced

This describes root cause analysis and statistical process control, not FMEA.

Adult learning principles (e.g., Knowles’ theory) emphasize tailoring education to the learners’ needs, experiences, and expectations to ensure relevance and engagement.

Option A (Determine the audience's knowledge and expectations): This is the correct answer. The NAHQ CPHQ study guide states, “According to adult learning principles, the first step in preparing training is to assess the audience’s knowledge, needs, and expectations to designrelevant content” (Domain 3). This ensures the presentation addresses gaps and aligns with learner needs.

Option B (Develop an evaluation tool for the presentation): Evaluation tools are developed later to assess learning, not as the first step.

Option C (Present an inservice for the staff): Presenting is the final step, not preparation.

Option D (Obtain administrative support for the presentation): Support is important but secondary to understanding the audience’s needs.

CPHQ Objective Reference: Domain 3: Organizational Leadership, Objective 3.3, “Develop training programs,” emphasizes applying adult learning principles. The NAHQ study guide notes, “Assessing the audience’s baseline knowledge is critical for effective training design” (Domain 3).

Rationale: Understanding the audience’s knowledge and expectations ensures the presentation is relevant and effective, aligning with CPHQ’s training principles.