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NAHQ Updated CPHQ Exam Questions and Answers by matias

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NAHQ CPHQ Exam Overview :

Exam Name: Certified Professional in Healthcare Quality Examination
Exam Code: CPHQ Dumps
Vendor: NAHQ Certification: CPHQ Certification
Questions: 603 Q&A's Shared By: matias
Question 16

A quality professional is reviewing identified deficiencies from a regulatory survey. Which of the following deficiencies should the quality professional prioritize for review?

Options:

A.

A nurse was unable to recall a process related to a high-risk medication

B.

A per diem provider was found to have an expired certification

C.

A patient on suicide precautions was left alone in an emergency department room

D.

Improper hand hygiene practices were noted among several dietary staff members

Discussion
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Question 17

Complaint analysis is most useful in identifying which of the following?

Options:

A.

customer expectations

B.

quality of the services rendered

C.

adherence to standards

D.

competence of personnel

Discussion
Question 18

Organizations with a positive safety culture are best characterized by

Options:

A.

mutual trust.

B.

self-directed teams.

C.

anonymous reporting.

D.

efficient staff.

Discussion
Question 19

Which of the following is the best approach tomotivate stakeholders across the care continuum to take action?

Options:

A.

Release national benchmarks.

B.

Develop interactive dashboards.

C.

Publish unblinded outcome reports.

D.

Use patient storytelling.

Discussion
Page: 4 / 44
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