NAHQ Updated CPHQ Exam Questions and Answers by steven

 Preparing care team members for interacting with accreditation surveyors is a crucial part of the accreditation process. The best approach is to brief them onsurvey activities and what questions to expect (Option C). This involves providing them with an understanding of the survey objectives, the day’s schedule, and the types of questions that surveyors may ask1. This approach helps to ensure that team members are well-prepared and confident when interacting with surveyors. Reviewing patient records proactively (Option A) and summarizing and discussing past survey findings (Option B) can also be helpful, but these activities are more focused on identifying and addressing potential issues before the survey, rather than preparing team members for the survey itself. Providing techniques to defer surveyor questions to leaders (Option D) could potentially create a perception of lack of transparency or evasion, which could negatively impact the survey results.

When a performanceimprovement council sets up a communication plan for spreading an innovative telehealth program throughout a healthcare system, the plan must include adopter audiences. Adopter audiences are the various groups within the healthcare system that will need to adopt the new program, including clinicians, administrators, and other staff members who will be directly involved in or affected by the implementation.

Importance of Adopter Audiences: Engaging adopter audiences is crucial because their buy-in, understanding, and participation are essential for the successful adoption and integration of the telehealth program. Communication should be tailored to address their concerns, provide training, and outline the benefits of the innovation.

Comparison to Other Options:

A. market competitors: Involving market competitors in the communication plan is not appropriate, as they are external entities and could have conflicting interests.

C. state legislators: While state legislators may play a role in regulatory orpolicy support, they are not the primary focus of a communication plan aimed at internal adoption within the healthcare system.

D. local media: Local media can be useful for public relations and informing the broader community, but they are not directly involved in the adoption and implementation of the program within the healthcare system.

Detailed Explanation:

Discussing patient experience scores at unit-level meetings is the most effective way to ensure that detailed feedback reaches staff directly involved in patient care. Unit-level discussions allow for targeted discussions, specific action planning, and immediate feedback.

Option C: Discuss the information at unit level meetings

Unit meetings are ideal for addressing specifics relevant to each team, enabling them tounderstand and act on the data.

Other Options:

General meetings and organization-wide emails provide less specificity and may not reach or engage frontline staff effectively.

Control limits on a control chart are calculated using statistical methods based on the process data. They represent the expected range of variation in a process and help identify when a process is going out of control.