CompTIA Updated N10-009 Exam Questions and Answers by dolcie

The correct answer is SLA (Service Level Agreement) because it is a formal, documented contract between a service provider and a customer that defines expected service standards. According to CompTIA Network+ (N10-009) objectives under network operations and service management concepts, an SLA outlines measurable performance metrics such as uptime percentage, response time, throughput, support availability, escalation procedures, and responsibilities of both parties.

An SLA ensures accountability and establishes clear expectations for service delivery. For example, a vendor may guarantee 99.99% uptime, define maximum resolution times for incidents, and specify penalties or credits if performance targets are not met. SLAs are critical in cloud services, ISP agreements, managed services, and enterprise vendor contracts.

An MOU (Memorandum of Understanding) is a non-binding agreement outlining general terms between parties but does not define enforceable service metrics. EOL (End of Life) refers to when a product is no longer sold or supported. EOS (End of Support) indicates when a vendor stops providing updates or assistance for a product.

Therefore, an SLA is the correct document that defines vendor-delivered service requirements.

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Definition of ESP (Encapsulating Security Payload):

ESP is a part of the IPsec protocol suite designed to provide confidentiality, integrity, and authenticity of data by encrypting the payload and optional ESP trailer.

Ensuring Confidentiality:

Encryption: ESP encrypts the payload, ensuring that the data remains confidential during transmission. Only authorized parties with the correct decryption keys can access the data.

Modes of Operation: ESP can operate in transport mode (encrypts only the payload) or tunnel mode (encrypts the entire IP packet), both providing strong encryption to secure data between sites.

Comparison with Other Protocols:

GRE (Generic Routing Encapsulation): A tunneling protocol that does not provide encryption or security features.

IKE (Internet Key Exchange): A protocol used to set up a secure, authenticated communications channel, but it does not encrypt the data itself.

AH (Authentication Header): Provides integrity and authentication for IP packets but does not encrypt the payload.

Implementation:

Use ESP as part of an IPsec VPN configuration to encrypt and secure communication between two sites. This involves setting up IPsec policies and ensuring both endpoints are configured to use ESP for data encryption.

Port 22 is used for SFTP (Secure File Transfer Protocol) and SCP (Secure Copy Protocol), which encrypt file transfers using SSH (Secure Shell). This ensures data is transmitted securely over the network.

•Why not the other options?

•Port 69 (B) – TFTP (Trivial File Transfer Protocol): Transfers files but is not secure (no encryption).

•Port 80 (C) – HTTP: Used for web traffic, not for file transfer.

•Port 3389 (D) – RDP (Remote Desktop Protocol): Used for remote desktop access, not file transfer.

Smishing (SMS phishing) occurs when attackers send fraudulent text messages pretending to be a trusted source, tricking the victim into giving up sensitive credentials. Since this came via text message, it qualifies as smishing.

A. DNS poisoning corrupts name resolution.

B. ARP spoofing manipulates MAC-to-IP mappings.

C. Vishing is phishing via voice calls, not text.

References (CompTIA Network+ N10-009):

Domain: Network Security — Social engineering, phishing types (smishing, vishing, spear phishing).