CompTIA Updated N10-009 Exam Questions and Answers by kylian

The correct answer is D. Administratively down . The question states that another technician had already turned off unused switchports as part of hardening. When a port is intentionally disabled by configuration, its status is described as administratively down . In other words, the switchport is not broken and has not failed on its own; it has simply been shut down by an administrator.

This is a common security practice. Unused ports are often disabled so unauthorized devices cannot be plugged in and gain access to the network. If a legitimate device later needs that port, the administrator must re-enable it before the link can come up.

The other answer choices do not line up as well with the scenario. Error disabled usually points to a protective shutdown caused by a violation or fault, such as port security or BPDU guard. Idle is not the standard description for a manually shut switchport in this context. Suspended can appear with certain switch features, but it is not the normal label for a port deliberately turned off as part of hardening.

The phrase “turned off unused switchports” is the key detail. That clearly indicates a manual administrative shutdown, so administratively down is the best answer.

The tracert (Traceroute) command is used to determine the path packets take from the source to the destination. It helps in identifying routing issues by showing each hop the packets pass through, along with the time taken for each hop. This command can pinpoint where the connection is failing or experiencing delays, making it an essential tool for troubleshooting routing issues.References: CompTIA Network+ study materials and common network troubleshooting commands. ​

When a switch is improperly connected to a network, it can cause widespread connectivity issues, especially if there’s a misconfiguration in VLAN settings. A Native VLAN mismatch occurs when two switches connected via a trunk link have different native VLANs configured for untagged traffic. This can cause traffic to be sent to the wrong VLAN or dropped, resulting in connectivity loss for users.

Scenario Analysis: The intern likely connected the switch without ensuring that the trunk port’s native VLAN matched the existing network configuration. This is a common issue in Cisco-based networks when trunk links are misconfigured.

Why not VTP update? VLAN Trunking Protocol (VTP) updates propagate VLAN configurations across switches. While a VTP misconfiguration could cause issues, it’s less likely to immediately disrupt connectivity for many users unless the VTP server deleted critical VLANs, which is not implied here.

Why not Port security issue? Port security restricts access based on MAC addresses, typically affecting individual ports, not causing widespread outages.

Why not LLDP misconfiguration? Link Layer Discovery Protocol (LLDP) is used for device discovery, and misconfiguration is unlikely to cause a broad loss of connectivity.

The correct solution is to configure the connecting ports as trunk ports. When connecting switches, the uplink ports must be configured to carry traffic for multiple VLANs (trunking), not just a single access VLAN. Without trunking, VLAN tags may be dropped, and traffic from hosts will not reach the rest of the network or internet.

B. STP cables is a misnomer — STP refers to Spanning Tree Protocol or Shielded Twisted Pair cables, neither of which solves this logical configuration issue.

C. PoE budget is irrelevant because switches and hosts in this context don’t require PoE.

D. Link aggregation (LACP, EtherChannel) is for increasing bandwidth/redundancy across multiple links, not required with a single cable.

By enabling trunking on the uplink ports, the switches can pass VLAN-tagged traffic, ensuring hosts connected to the new switch have access to the same resources as those on the existing switch.

References (CompTIA Network+ N10-009):

Domain: Network Troubleshooting — VLAN trunking, inter-switch connectivity.