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Salesforce Certified Service Cloud Consultant (Service-Con-201)

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CRT-261 PDF

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$26.25 Last Update January 4, 2026 Total Questions : 196 With In-Depth Explanation

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$31.25 Last Update January 4, 2026 Total Questions : 196

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CramKey.com offers Salesforce CRT-261exam preparation materials such as exam question an-swers, practice tests, braindumps, study guides, and video courses.

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Salesforce Certified Service Cloud Consultant (Service-Con-201) Questions and Answers

Questions 1

Universal Containers wants to implement Knowledge to assist agents with the resolution of cases.

Which three recommendations should a consultant make to meet this requirement? Choose 3 answers

Options:

A.  

Enable article customization for open cases.

B.  

Enable agents to create their own personal articles.

C.  

Enable suggested articles on new cases.

D.  

Enable article submission during case close.

E.  

Create an email template to send articles as PDF attachments.

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